Operation Management

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|S.no |Organisation |Order Qualifiers (Q) |Orders Losing Sensitive Criteria |Order Winners | | | | |(QQ) | | |2. |A General Entertainment Broadcasting Channel |Prime time entertainment |Appropriate programming time-slots |Blockbuster Program | | |(Capital Investment of $ 2,000 million, |Digitalisation |Frequent Advertisements |HD / Mpeg 4 Quality | | |Salaries of Rs 600 million p.a.) |Newer Programs |Lack of newness |Availability on different platforms ( DTH, IPTV) | | | |High TRPs | |Fewer advertising | | | |Language | |Channel presence and reach | | | |Category of channel | |Repeat telecast of key programs | | | |(Sports,News,Movies) | | | | | | | | | | | | | | | | | | | | |

|3. |A Call Centre with 400 employees operating in |Communication skills of workforce |Long waiting hours for query |Shorter response time and quicker resolution time for | | |India, for a US based Insurance Company |Ability to manage customer queries |High costs |customers | | | |Robust infrastructure (electricity, internet) |Poor customer feedback |Asking customers for feedback | | | |Lowest cost service | |Employee’s knowledge of Insurance Company processes. | |4. |A Taxi Service in Dubai having a fleet of 500 |Customers safety |Accident rate |Ride quality | | |cars |Public Transport non-availability |Car Breakdowns |Hygiene of automobile | | | |Travelling Route | |Variety of car fleet | |...
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