PROPOSAL FOR AN ONLINE VEHICLE RENTAL SYSTEM
A DISSERTATION PROPOSAL SUBMITTED IN PARTIAL FULFULLMENT OF THE UNIT ( PROJECT, UNIT CODE) BIT 2221.
This project is being considered in order to reduce and totally eliminate loss of customers to competitors, and save the company from folding up. The current system is manual and it is time consuming. It is also cost ineffective, and average return is low and diminishing. Currently, customers can call or walk-in in order to rent or reserve a vehicle. The staff of the company will check their file to see which vehicle is available for rental. The current system is error prone and customers are dissatisfied. The goal of this project is to automate vehicle rental and reservation so that customers do not need to walk-in or call in order to reserve a vehicle. They can go online and reserve any kind of vehicle they want and that is available. Even when a customer chooses to walk-in, computers are available for him to go online and perform his reservation. When he choose to reserve by phone, any of the customer service representatives can help him reserve the vehicle speedily and issue him a reservation number. The VRS will maintain the database of all vehicles the company has. It will also keep track of all vehicle reservation and return. Reports will be generated bi-weekly. Reports for the Accounts Manager will detail the cost incurred to maintain each vehicle and revenue accrued on each vehicle. Reports for the Maintenance Manager will detail the present mileage of the car in order for him to take care of the vehicle servicing, and when each vehicle will be due for tag renewal.
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TABLE OF CONTENTS
1.1 State of Knowledge
A Vehicle rental or car hire agency is a company that rents out vehicles for short periods of time (generally ranging from a few hours to a few weeks) for a fee. Vehicle rental agencies primarily serve people who have a car that is temporarily out of reach or out of service, for example travellers who are out of town or owners of damaged or destroyed vehicles who are awaiting repair or insurance compensation. Because of the variety of sizes of their vehicles, car rental agencies may also serve the self-moving industry needs, by renting vans or trucks, and in certain markets other types of vehicles such as motorcycles or scooters may also be offered. The existence of car rental services has overcome the problems of transportation services. For those who unable to buy their own car or vehicle, car rent services give many benefits for them to travel for any purposes. With advanced in technology, it creates great opportunities to implement Online vehicle rental system which improves and enhances the car rental service operations. Online vehicle rental system helps users to select the suitable car to rent based on the important requirements. Besides that, Online Vehicle Rental system increases the effectiveness and efficiency of the vehicle rental service organization in order to run their business operations and management.
1.2 Objectives of the Study
To automate Vehicle Rental and reservation so that customers do not need to walk-in or call in order to reserve a vehicle, but instead they can go online and reserve any kind of vehicle they want and that is available. •
To come up with an automated Vehicle rental System that will maintain the database of all vehicles the company has. It will also keep track of all vehicle reservation and return. •
The automated system will show the details of the present mileage of the vehicle and when the vehicle was last serviced. This will help the customers make proper decisions when choosing the vehicles. •
To come up with a rating system for customer satisfaction analysis. 1.3
Significance of the Study.
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