Article 77 of the Constitution' provides
"77(1) Parliament may, by law, provide for the office of Ombudsman. (2) The Ombudsman shall exercise such powers and perform such function as Parliament may, by law, determine, including the power to investigate any action taken by a Ministry, a public officer or a statutory public authority. (3) The Ombudsman shall prepare an annual report concerning the discharge of his function and such report shall be laid before Parliament." So, when the Constitution had, when it was adopted on 4 November 1972, but commenced from 16 December 1972, desired that Parliament should pass a law establishing the office of Ombudsman, it thereby expressed the will of the people. The expression, "may", used in clause (1) of the Article 77 clearly indicates that the constitution did not mandate Parliament to establish the office of Ombudsman but left it to the wisdom and discretion of Parliament.
OMBUDSMAN - As per Wikipedia
An ombudsman (conventional English plural: ombudsmen) is a person who acts as a trusted intermediary between either the state (or elements of it) or an organization, and some internal or external constituency, while representing not only but mostly the broad scope of constituent interests. An indigenous Danish, Norwegian and Swedish term, Ombudsman is etymologically rooted in the Old Norse word umboðsmaðr, essentially meaning "representative". In its most frequent modern usage, an ombudsman is an official, usually appointed by the government or by parliament but with a significant degree of independence, who is charged with representing the interests of the public by investigating and addressing complaints reported by individuals. Modern variations of this term include "ombud", "ombuds", "ombudsperson", or "ombudswoman". Whether appointed by the legislature, the executive, or an organization (or, less frequently, elected by the constituency), the typical duties of an ombudsman are to investigate constituent complaints and attempt to resolve them, usually through recommendations (binding or not) or mediation. Ombudsmen sometimes also aim to identify systemic issues leading to poor service or breaches of people's rights. At the national level, most ombudsmen have a wide mandate to deal with the entire public sector, and sometimes also elements of the private sector (for example, contracted service providers). In some cases, there is a more restricted mandate, for example with particular sectors of society. More recent developments have included the creation of specialized Children's Ombudsman and Information Commissioner Agencies. In some jurisdictions an ombudsman charged with the handling of concerns about national government is more formally referred to as the "Parliamentary Commissioner" (e.g., the United Kingdom Parliamentary Commissioner for Administration, and the Western Australian state Ombudsman). In many countries where the ombudsman's remit extends beyond dealing with alleged maladministration to promoting and protecting human rights, the ombudsman is recognized as the national human rights institution. The word ombudsman and its specific meaning have been adopted in various languages, including Spanish, Dutch and Czech. The post of ombudsman had by the end of the 20th century been instituted by most governments and by some intergovernmental organizations such as the European Union. In some countries an Inspector General, Citizen Advocate or other official may have duties similar to those of a national ombudsman, and may also be appointed by the legislature. Below the national level an ombudsman may be appointed by a state, local or municipal government, and unofficial ombudsmen may be appointed by, or even work for, a corporation such as a utility supplier or a newspaper, for an NGO, or for a professional regulatory body.
OMBUDSMAN - As per A.T.M. Obaidullah
The traditional democratic avenues of accountability through MPs and councilors have become...
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