Office management paper
Veterinary Office Management
Research Project
The daily workings of an animal hospital can be hard to navigate. I personally struggle daily to properly communicate with co-workers, Dr’s and clients.
I do at least 5 discharges a day. The easiest discharges I do are over the phone. I call clients and go over the medical chart of the day, trying to simplify and explain medical terminology so that the owner can understand the days finding. Personal discharges are very fun for me. I leave the pet in the back when I can so that the owner can concentrate on the findings and personal information. I always approach the client with a smile on my face. If they are sitting in the lobby or in a treatment room I will sit in the chair next to them and show them the medical chart. Explaining what all the notes are and what they mean. Sometimes I will use my hands to explain parts of the body and how they work. If I am unable to leave the pet in back I will bring the dog to the owner, and sit down on the floor with the pet allowing time for people to greet the pet before I start talking. When I am done explaining medical information I always remember to ask if they have any questions, answer any questions and give them a copy of the medical record for personal records.
In working with Dr’s you must always show respect and make sure you never interrupt them from what they are doing unless it is an absolute emergency. Once the Dr. is available it is important not to waste their time. You must provide impertinent information in a quick and direct way. Hand off any paperwork and wait patently for instructions or to assist.
Coworkers can sometimes be hard to navigate. Making sure you are humble, never show arrogance and try to verbalize any and all issues in an open way. Always prepare yourself for feedback and be open to change or improve yourself. Perception is important in an animal hospital because you never know what others
Research Project
The daily workings of an animal hospital can be hard to navigate. I personally struggle daily to properly communicate with co-workers, Dr’s and clients.
I do at least 5 discharges a day. The easiest discharges I do are over the phone. I call clients and go over the medical chart of the day, trying to simplify and explain medical terminology so that the owner can understand the days finding. Personal discharges are very fun for me. I leave the pet in the back when I can so that the owner can concentrate on the findings and personal information. I always approach the client with a smile on my face. If they are sitting in the lobby or in a treatment room I will sit in the chair next to them and show them the medical chart. Explaining what all the notes are and what they mean. Sometimes I will use my hands to explain parts of the body and how they work. If I am unable to leave the pet in back I will bring the dog to the owner, and sit down on the floor with the pet allowing time for people to greet the pet before I start talking. When I am done explaining medical information I always remember to ask if they have any questions, answer any questions and give them a copy of the medical record for personal records.
In working with Dr’s you must always show respect and make sure you never interrupt them from what they are doing unless it is an absolute emergency. Once the Dr. is available it is important not to waste their time. You must provide impertinent information in a quick and direct way. Hand off any paperwork and wait patently for instructions or to assist.
Coworkers can sometimes be hard to navigate. Making sure you are humble, never show arrogance and try to verbalize any and all issues in an open way. Always prepare yourself for feedback and be open to change or improve yourself. Perception is important in an animal hospital because you never know what others