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Office Management - Assessment 1

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Office Management - Assessment 1
Levels of Decision Making

Overview

Strategic decision making is when decisions are made to determine the long term direction of an organisation at the highest level within the organisation. According to Gregory Hamel (Hamel, G. 2008) (Small business, 2012) Strategic decision making is an on-going process that involves creating strategies to achieve goals and altering strategies based on observed outcomes.

Operational decision making is a short term decision made within an organisation which involves the day to day running of the organisation. These short term decisions are usually made by the office manager. According to Npower (Business Case Studies) Often these decisions are administrative in nature and can be implemented quickly and tend to carry a little risk and are smaller scale, but are never the less important choices that people have to make to fulfil their role.

Strategic Decision

Implementing that laptops are to be used by partners while out of the office would be a strategic decision. There are lots of problems with the partners being out of the office and with the use of laptops as communication tools this will provide a direct link between the office staff and the partners. I believe that this is a strategic decision as with the right planning and overseeing the development this could really be a step forward for Classic Interiors because work can be exchanged between partners and the office and messages can be passed on effectively meaning that there won’t be a build-up of work or office staff with no work and communication between everyone will be made a lot easier.

Operational Decision

Stipulating a lunch time for each staff member would be an organisational decision. The current system for lunch time is not convenient as the employees get to decide when they go as long as one of them is in the office. I believe this is an operational decision because if affects the day to day running of the organisation. If the


References: Hamel, G. (2008) ‘What is strategic Decision Making’ http://smallbusiness.chron.com/strategic-decision-making-23782.html Npower. ‘Developing people through decision making’ http://businesscasestudies.co.uk/npower/developing-people-through-decision-making/tactical-decisions.html Priebe, J. ‘What is the purpose of Financial Planning’ http://www.ehow.com/info_7755005_purpose-financial-plan.html
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