Notes on Production and Operation Management

Topics: Management, Operations management, Manufacturing Pages: 263 (77524 words) Published: August 23, 2012
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Copyright © 2008, 2006 New Age International (P) Ltd., Publishers Published by New Age International (P) Ltd., Publishers All rights reserved. No part of this ebook may be reproduced in any form, by photostat, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, without the written permission of the publisher. All inquiries should be emailed to

ISBN : 978-81-224-2425-6


NEW AGE INTERNATIONAL (P) LIMITED, PUBLISHERS 4835/24, Ansari Road, Daryaganj, New Delhi - 110002 Visit us at

The second edition of the book Production and Operations Management incorporates several suggestions offered by our colleagues and students all over the country. In this edition we have endeavored to strengthen the basic characteristics of the book. The subject matter has been presented systematically in ten chapters, which can enable the reader to master the topics covered without any additional guidance. In keeping with the basic objective of making the learning of the ‘Concept and Principles in Production and Operations Management’, the following chapters have been revised as per the suggestions. Chapter 1 on Introduction to POM was revised with the addition of Managing Global Operations with the concept of globalization. Chapter 2 on Plant Location and Layout was revised with locational models and the design of product and process layout. Service layout was also included. Chapter 4 on Materials Management was revised with the addition of special purchasing system. Chapter 6 on Quality Control was revised with the addition of ISO 14000 series along with the recognized bodies for ISO certification. Chapter 8 on Maintenance Management was revised with the concept of Total Preventive Maintenance. The revised edition also contains Caselets which provides additional input to understand the subject with practical application of the techniques used in each chapter. For the development of application skill of the theoretical knowledge of production and operation management, it is necessary to arrange for a visit or conduct the project work either by individual or group of students in a manufacturing or service organisation. In this context the revised edition contains skill development/practicals in each chapter. For this purpose the students are adviced to visit a Fast Food Restaurant like Pizza Hut or Pizza Corner for getting the information for the questions given under skill development in each chapter. In addition to the caselet, cases are given to understand the entire concept of production and operations management at the end of the book. Complete care has been taken to make the book error free. However, mistakes might have crept inadvertently. Readers finding any error are requested to bring it to our notice, for enabling us to rectify them in our future editions. We are grateful to New Age International (P) Limited, Publishers, and the editorial department for their untiring effort to publish the book within a short span of time with a nice get up. Our acknowledgements are also due to Dr. Poornima Anil Kumar and Mrs. Bharathi Suresh, without whose support and sacrifice this work would not have been completed by the deadline. Finally, our acknowledgement is due to the Almighty who has blessed us with the knowledge, required for writing this book. AUTHORS


Production and Operations Management has been recognised as an important factor in a country’s economic growth. The traditional view of manufacturing management is the concept of Production Management with the focus on economic efficiency in manufacturing. Later the new name Operations Management was identified, as service sector became more prominent. Rapid changes in technology has posed numerous opportunities and challenges which...
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