Management Policy

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|Course |BUS 675 - MANAGEMENT of BUSINESS OPERATIONS | |Term |Spring 2012 | |Instructor |Kim H. Young. | | |Doctor of Public Administration (DPA) – University of La Verne | | |MBA - University of La Verne | | |BS Chemical Engineering – Pennsylvania State University | | |Cell 760-953-9762 Office 760-380-4566 | | |kyoung@laverne.edu | | |drkhyoung@gmail.com | |Course |The major operations management issues are quality management and control, capacity management, plant location, | |Description |layout and design, production planning and scheduling, supply chain management, and inventory management. The | | |analytical tools covered include queuing theory, statistical quality control, linear programming, and learning | | |curves. Special attention will be given to project management, including PERT, critical path scheduling, and | | |time-cost models, in operations management and other business settings. Where appropriate, the use of operations | | |management techniques in service and distribution organizations will be demonstrated. | |Course Level Learning |Outcome | |Outcomes |Expectation | | | | | |1.    Students understand the role of OM in the firm and how the OM function must be integrated with other functions | | |to ensure organizational success. | | |Students can describe the appropriate relationship between the goals of other functional areas (i.e. marketing) and | | |analyze operational level conflicts between the goals of functional areas and recommend a constructive response. | | | | | |2. Students can utilize PERT analysis to plan, manage, and evaluate a large project. | | |Students can develop a PERT diagram, calculate the critical path, decide whether or not an activity should be | | |crashed, and estimate the probability that the project will be completed on time. | | | | |...
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