A nonverbal message is one that communicates without words. Nonverbal messages are an important part of the communication process because they provide added information the receiver can use in interpreting what is said. However, the extra information can add to or detract from the meaning of a message. Although listeners may strongly believe what is said, nonverbal behavior may constitute two thirds or more of total communication. People may choose not to speak; however, they can never be uncommunicative nonverbally. (AC,Krizan p.433) Nonverbal signs are a rich source of information at Tayana General Dealers & Supplies (TGDS) .There are many useful business applications for nonverbal communication. It can be used to make stronger connections with clients and colleagues, to determine interest in a product or service, or to convey a certain impression about employees as well as Tayana General Dealers & Supplies (TGDS) as a business. …show more content…
As an example, people normally speak or greet each other when they arrive in offices at Tayana General Dealers & Supplies (TGDS), it becomes more apparent that something is wrong or not working when one person just come , sit on his or her desk and start working without speaking or greeting the other colleagues. Another example of how nonverbal messages affect other forms of communication is where a prospective customer receives a poorly printed letter announcing a sale of furniture. The poor printing is a nonverbal message suggesting