Nonverbal Communication

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1. Comment on the appropriateness of the sender’s tone to a customer. Ans.: In this letter, the sender has used a harsh tone in its reply to the customer. Some of the languages are seems to be informal and old

The sentences are needlessly expanded; which are not short and snappy. Theme of the letter is not concise or to the point. This is because, various expressions are found in this letter. Customer will really hesitate to think of it.

2. Point out the old – fashioned phrases and expressions.
Ans.: Some of the old fashioned phrases and expression mentioned here are: i. We note what you say,
ii. We have a right to expect,
iii. Having regards to the many year,
iv. The, generally speaking,
v. As otherwise we shall have no alternative,
vi. Place the matter in other hands.

3. Rewrite the reply according to the principles of effective writing in business. Ans.:
Dear Sir,
Thank you for your letter of 23rd, along with a cheque of Rs. 25,000 against your account. We really regret to know about your difficulties that you face while collecting the outstanding. Be patience, and also try to co-operate us along with.

Meanwhile, your debit balance with us reached to Rs. 85,000/-. Please keep a track of continuing clearance of Rs. 10,000/- per month, which will be easier for you.

In addition, you may purchase goods with direct cash payments to get an extra discount of 3%; which we offer to some of our old customer. Hope, you’ll be benefited by this.

We are expecting for a lifetime & good relationship by you.

1. What is non – verbal communication? Why do you suppose that this commercial relies primarily on non-verbal communication between a young man and a gorgeous woman? What types of non – verbal communication are being used in this case? Ans.: Non-verbal communication means exchanging few words with other people without any speech and sound. The various ways of non-verbal communication are posture or body language,...
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