Non-Verbal Communication in Groups

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Executive summary
In this business report, the research discusses a topic about non-verbal communication in small groups. The research was carried on by following methods: appropriate literature, internet data-base research and team meetings. Non-verbal communication (NVC) is used to describe the message that is not spoken or written. It is expressed by gestures, body language, facial expressions, eye contacts, use of space, dress codes. There are six different functions of NVC, which are: expressing the emotions, supporting speech, replacing speech, indicating relationships, regulating conversation, getting feedback. The most important thing, that each person has to assume when communicates nonverbally is that NVC is more likely to be believed. The way that each individual communicates depends on the age, sex and culture. People have to know how to use their own nonverbal behaviour first and then learn to interpret other’s nonverbal cues. Non-verbal communication can be divided into 4 different types: kinesics, haptics, proxemics and physical appearance. Kinesics takes most important part in the research of NVC, which discusses how gestures, facial expressions, eye contact and posture interacts with human behaviour and emotions. Haptics explains the physical contact between individuals. Proxemics discusses the use of space by people and how it impacts humans’ feelings in various situations. Physical appearance explains how the human body shapes and dress codes interfere with the communication. NVC takes up to 90% in overall communication. Attention has to be taken how non-verbal communication is projected and received. It is important that the meaning of the message is understood correctly, thus can lead to misinterpretation or incorrect feedback.

Table of contents
1.0 INTRODUCTION3
1.1Terms of reference3
1.2 Methods of procedure3
2.0 NON VERBAL COMMUNICATION IN GROUPS4
2.1 Defining a group.4
2.2 Non-verbal communication4
2.3 Functions of NVC4
2.4 Principles of nonverbal communication6
3.0 TYPES OF NON-VERBAL COMMUNICATION7
3.1 Kinesics7
Gestures7
Facial Expressions8
The Eyes8
Posture9
3.2 Haptics9
3.3 Proxemics9
3.4 Physical appearance10
4.0 THE IMPORTANCE OF NON-VERBAL COMMUNICATION11
5.0 CONCLUSIONS12
6.0 BIBLIOGRAPHY13
1.0 INTRODUCTION
1.1Terms of reference
On 8th of February, Dr Clare Johnson requested a 2500-3000 words-processed formal report on the provided topics: * Barriers to group communication
* Non-verbal communication in groups
* Group roles and characteristics
* Group leadership
* Cultural influences on group communication
* Conflict management
* An aspect of customer service management
* Own choice ( must be discussed and agreed with lecturer) The communication lecturer requires a team assignment and the group should not be less than 3 or maximum of 4 members. The purpose of this assignment is the research and discussion ofthe chosen topic, which is non-verbal communication in groups. The submission date of the formal report is on 7th of March 2012. The report must be signed in, in class. 1.2 Methods of procedure

Data collection for this report was obtained using the following procedures: 1. Formal in-class team meetings
2. Informal team meetings
3. Appropriate literature research
4. Internet data-base research

2.0 NON VERBAL COMMUNICATION IN GROUPS
2.1 Defining a group.
According to McClave (2010) “a group is a collection of two or more people who are affiliated to each other in some way. The members of a group must interact frequently and have a sense of group identity. People must depend on each other to some extent and have shared norms, values and goals. Some groups, such as family and friendships groups, come into existence organically while others, such as project teams at work, are created artificially to meet specific purpose. Collections of people that come...
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