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Engineering Management Systems - Quality Systems
By

Rob Walker
Email rob.walker@theiet.org

©Sept 2012

2

Quality Systems
Contents
Introduction to Quality Assurance ............................................................................. 5 Quality Audits ........................................................................................................... 7 UK Ministry of Defence project SafSec ................................................................... 10 Quality Council ....................................................................................................... 11 Membership ........................................................................................................ 11 Responsibilities of Quality Councils .................................................................... 12 Quality Audits ..................................................................................................... 14 Quality Control ....................................................................................................... 17 ISO 9000:2000 - Quality Management Systems....................................................... 20 Quality management principles ............................................................................... 20 Customer focus ....................................................................................................... 20 Leadership ............................................................................................................... 20 Involvement of people ............................................................................................. 20 Process approach ..................................................................................................... 20 System approach to management ............................................................................. 20 Mutually beneficial supplier relationship ................................................................. 21 Management system ................................................................................................ 21 Quality Policy ......................................................................................................... 22 Document control .................................................................................................... 22 Human resources ..................................................................................................... 23 Product realisation ................................................................................................... 23 Control of design and development changes ............................................................ 24 Production and service provision ............................................................................. 24 Analysis of data ....................................................................................................... 25 Auditing .................................................................................................................. 25 References ............................................................................................................... 27 Further reading ........................................................................................................ 27 Deming Philosophy ................................................................................................. 28 Deming Philosophy Part 2 ....................................................................................... 32 Ishikawa’s Seven Quality Tools .............................................................................. 41 Pareto Analysis ....................................................................................................... 42 Cause and Effect Analysis ....................................................................................... 45 Shewhart (Deming) Cycle...
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