NPCG101: The Role Of Communication In Adult Nursing
Foundations in Nursing Practice NPCG1014
Submission Date: 03/11/2014
Student Number: 23478594
Word Count: 548
The role of Communication in Adult Nursing
Following the publication of the Francis report in 2013, which highlighted many failings within many areas of the healthcare service, these failings were brought to light through an investigation of the Mid-Staffordshire NHS trust but could easily be applied to NHS trusts across the country. As a result of this report and other similar failings, Jane Cummings (Chief Nursing Officer) suggested that within the field of nursing there should be a greater focus on care based practice. The way in which this practice is to be achieved is through the values stated within the 6C’s (Care, Compassion, …show more content…
There are some generally acknowledged communication skills which are essential some of these are listening, information giving, empathy and in terms of healthcare, support, one way to create more effective communication is to use open ended questions and by being assertive and confident.
The factors mentioned above are all important with regards to improving communication but it is equally important to acknowledge those areas that can create barriers to effective communication and interpersonal relationships. Age, gender, race, prejudices, professional ideologies, context and an individual’s experiences can all impact on communication and need to be taken into account.
When thinking specifically about patient centred care it is important to be aware of mechanical barriers to communication, for example does the patient have full use of their hearing, sight and speech, once identified these issues can be addressed.
Submission Date: 03/11/2014
Student Number: 23478594
Word Count: 548
The role of Communication in Adult Nursing
Following the publication of the Francis report in 2013, which highlighted many failings within many areas of the healthcare service, these failings were brought to light through an investigation of the Mid-Staffordshire NHS trust but could easily be applied to NHS trusts across the country. As a result of this report and other similar failings, Jane Cummings (Chief Nursing Officer) suggested that within the field of nursing there should be a greater focus on care based practice. The way in which this practice is to be achieved is through the values stated within the 6C’s (Care, Compassion, …show more content…
There are some generally acknowledged communication skills which are essential some of these are listening, information giving, empathy and in terms of healthcare, support, one way to create more effective communication is to use open ended questions and by being assertive and confident.
The factors mentioned above are all important with regards to improving communication but it is equally important to acknowledge those areas that can create barriers to effective communication and interpersonal relationships. Age, gender, race, prejudices, professional ideologies, context and an individual’s experiences can all impact on communication and need to be taken into account.
When thinking specifically about patient centred care it is important to be aware of mechanical barriers to communication, for example does the patient have full use of their hearing, sight and speech, once identified these issues can be addressed.