MSCC Case Study Final
Case #1 Midsouth Chamber of Commerce (B) case study
MSCC 610 Info Technology Concepts
Instructor: Walter Sulmeisters
January 15, 2015
B. R. Malintha Fernando
Abstract
This case study outlines what Midsouth Chamber of Commerce (MSCC) went through when they acquired a new system to handle their operations. The new chief financial officer Saga Niele (CFO) and Information Systems (IS) manager was hired to clean up the Information Systems disaster at the MSCC. MSCC went through two unsuccessful system conversion failures primarily caused by mismanagement of technology, technical staffing and contract management. First getting the UNITRAK system with an IBM Server and then trying to move to the DMA system with a HP server. The new Information Systems manager must choose to modify the current system or implement a new information system solution to meet the growing demands of employees and members.
Background
The Midsouth Chamber of Commerce (MSCC) was created in the first part of the twentieth century to benefit most businesses, within the Midsouth area. Their information systems history began in 1986 when personal computers and database management were first introduced into the organization by Ed Wilson, the vice president of public affairs. (Carol Brown 2012)
MSCC turned into the most powerful business advocacy organization within the area, with Jack Wallingford as president. In the early 1990’s, economic development in the Midsouth area was highly dependent on the transportation systems. As a result of legislative decisions, many communities in the Midsouth area could not gain access to reasonable transportation services, thus delaying business and economic progress. Without anyone to represent their concerns to the state government, a group of powerful business people formed the MSCC to lobby the legislature on the issues of transportation access. (Carol Brown 2012) As they started using more and more computer, technology, they recognized the
MSCC 610 Info Technology Concepts
Instructor: Walter Sulmeisters
January 15, 2015
B. R. Malintha Fernando
Abstract
This case study outlines what Midsouth Chamber of Commerce (MSCC) went through when they acquired a new system to handle their operations. The new chief financial officer Saga Niele (CFO) and Information Systems (IS) manager was hired to clean up the Information Systems disaster at the MSCC. MSCC went through two unsuccessful system conversion failures primarily caused by mismanagement of technology, technical staffing and contract management. First getting the UNITRAK system with an IBM Server and then trying to move to the DMA system with a HP server. The new Information Systems manager must choose to modify the current system or implement a new information system solution to meet the growing demands of employees and members.
Background
The Midsouth Chamber of Commerce (MSCC) was created in the first part of the twentieth century to benefit most businesses, within the Midsouth area. Their information systems history began in 1986 when personal computers and database management were first introduced into the organization by Ed Wilson, the vice president of public affairs. (Carol Brown 2012)
MSCC turned into the most powerful business advocacy organization within the area, with Jack Wallingford as president. In the early 1990’s, economic development in the Midsouth area was highly dependent on the transportation systems. As a result of legislative decisions, many communities in the Midsouth area could not gain access to reasonable transportation services, thus delaying business and economic progress. Without anyone to represent their concerns to the state government, a group of powerful business people formed the MSCC to lobby the legislature on the issues of transportation access. (Carol Brown 2012) As they started using more and more computer, technology, they recognized the