Our team has been instructed to help advise on a business case involving a restaurant, The Mongolian Grill. It’s owner, John Butkus, is contemplating renovations, in hopes of adding capacity and increasing revenue. There are several scenarios that are available to him. One option is to add an extra food bar. The second option is to move the location of the cooking area. He can also implement both options, if he so chooses. Our team has done the appropriate financial calculations, as well as qualitative considerations. Our decision is that Mr. Butkus should choose to implement both options. The additional capacity is definitely needed, and the demand to fill the capacity is also present. We calculated the possible revenue that could be earned under two sections: Low additional demand and High additional Demand. The additional revenue generated in these two scenarios are $42 900 and $31 200, respectively. Also, the in both of these scenarios, the time needed to pay for the cost of the required expansions are less than a year. We have looked at a number of possibilities, both positive and negative, and we feel that this is the best option. There really is no justification to not go through with the changes. They will result in a greater profit, both in the short and long run. Our analysis is included in the following document.
The Mongolian Grill is a restaurant with a unique concept. It prides itself on not only delivering good food, but also an original dining experience that leaves customers wanting to come back. The restaurant uses four features to help accomplish this: An entertaining and interactive atmosphere, fresh and healthy food, unlimited quantities, and customer involvement in the meal preparation. The restaurant owner, John Butkus, is looking to finalize the operation decisions for one of his future restaurants, which will be located in Waterloo, Ontario.
First, a brief explanation of how the Mongolian Grill restaurant works: Customers that arrive at the restaurant are seated. A member of the serving staff explains the concept to first-time diners, and takes the table’s drink orders. Customers then proceed to the food preparation area. They select the meat and vegetables that they would like from the food bar, and place them in a bowl. Customers then move to the second bar, which contains sauces, oils, and spices. Customers add the sauces, etc. that they would like, and proceed to the cooking station. Cooks accept the bowl of food from customers and proceed to cook it on a circular iron grill, which is in full view of the customers. Once the food is done being cooked, the cook returns the food to the customer in a clean bowl and the customer returns to their seat.
The Waterloo location, which is not yet completed, will have a capacity of 190. It is close to nearby cities, which have a combined population of roughly 560,000 people. It will operate from 11 am until 11 pm, 7 days a week. Mr. Butkus has decided that the demand will likely exceed the capacity of the restaurant, especially during peak hours (6 pm to 10 pm) on days near the end of the week. He estimates that the Mongolian Grill will have to turn 20 to 30 people away on Thursday nights and 30 to 40 people away on Friday and Saturday nights. He feels that if he can reduce dinner times by fifteen minutes, he will not have to turn these customers away and will ultimately generate additional sales revenue and higher profits. Decision Statement
There are two options available to Mr. Butkus, both intended to potentially increase capacity and reduce dinner times. The first is to add an additional food preparation area. This would require the installation of a second food bar and a second sauce, oil, and spice bar. An additional staff member would be needed to work an eight-hour shift during Thursday, Friday, and Saturday nights to ensure that the food preparation area is stocked and...
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