Module One Assignment
Module One Assignment
1. Six of Deming's 14 Points for Management that I believe are demonstrated in the organizational follows: practices and employee behaviors of Bronson Methodist Hospital (BMH) are ad. For each Deming Point chosen, write at least one sentence describing the point in your own words and at least one additional sentence regarding how that point is demonstrated. State SPECIFIC CASE FACTS -- not generalizations - to support your thoughts & maximize earning full point credit.
(1) Create and publish to all employees a statement of the aims and purposes of the company or other organization. The management must demonstrate constantly their commitment to this statement.
I chose this point because in the text of Bronson Methodist Hospital (BHM), it reads that BMH had delivered a one-page plan to its employees which captured their quality mission, that included their vision, values, the three C’s (Clinical excellence, Corporate effectiveness, and Customer and service excellence), as well as customer service standards and expectations.
(2) Encourage education and self-improvement for everyone.
I chose this point because in the text of BMH, they offer the employees wellness through a number of reimbursable wellness/preventative benefits, including personal trainers, massage therapy, smoking cessation and weight-loss programs.
(3) Drive out fear. Create trust. Create a climate a climate for innovation.
I chose this point because in the text of BMH, they are focused on “listening and learning” methods. This includes patient satisfaction surveys, post-discharge phone calls, focus groups, and community surveys so they may ensure the hospital maintains a culture of service excellence as well as patient loyalty.
(4) Teach and institute leadership.
I chose this point because in the text of BMH, there are three programs that are designed to nurture current and future leaders. These three programs include The Leadership Initiative, The Physician
1. Six of Deming's 14 Points for Management that I believe are demonstrated in the organizational follows: practices and employee behaviors of Bronson Methodist Hospital (BMH) are ad. For each Deming Point chosen, write at least one sentence describing the point in your own words and at least one additional sentence regarding how that point is demonstrated. State SPECIFIC CASE FACTS -- not generalizations - to support your thoughts & maximize earning full point credit.
(1) Create and publish to all employees a statement of the aims and purposes of the company or other organization. The management must demonstrate constantly their commitment to this statement.
I chose this point because in the text of Bronson Methodist Hospital (BHM), it reads that BMH had delivered a one-page plan to its employees which captured their quality mission, that included their vision, values, the three C’s (Clinical excellence, Corporate effectiveness, and Customer and service excellence), as well as customer service standards and expectations.
(2) Encourage education and self-improvement for everyone.
I chose this point because in the text of BMH, they offer the employees wellness through a number of reimbursable wellness/preventative benefits, including personal trainers, massage therapy, smoking cessation and weight-loss programs.
(3) Drive out fear. Create trust. Create a climate a climate for innovation.
I chose this point because in the text of BMH, they are focused on “listening and learning” methods. This includes patient satisfaction surveys, post-discharge phone calls, focus groups, and community surveys so they may ensure the hospital maintains a culture of service excellence as well as patient loyalty.
(4) Teach and institute leadership.
I chose this point because in the text of BMH, there are three programs that are designed to nurture current and future leaders. These three programs include The Leadership Initiative, The Physician