MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective? A) improved flexibility B) survival C) competitive advantage D) improved business practices 2) Tata Motor's new information system, enabling it to automate processes in product design and production engineering planning, is best categorized as a(n) A) TPS B) DSS C) ESS D) KMS 3) As discussed in the chapter opening case, which of the four generic strategies to combat competitive forces formed the basis of e-Bay's growth strategy? A) low-cost leadership B) focus on market niche C) product differentiation D) customer and supplier intimacy 4) Information systems A) pose traditional ethical situations in new manners. B) raise ethical questions primarily related to information rights and obligations. C) raise the same ethical questions created by the industrial revolution. D) raise new ethical questions. 5) Place the following eras of IT infrastructure evolution in order, from earliest to most recent: (1) Cloud Computing Era (2) Client/Server, (3) Enterprise Era, (4) Personal Computer, and (5) Mainframe and Minicomputer. A) 5, 4, 2, 1, 3 B) 4, 5, 3, 2, 1 C) 4, 5, 2, 3, 1 D) 5, 4, 2, 3, 1 6) A DBMS reduces data redundancy and inconsistency by A) enforcing referential integrity. B) minimizing isolated files with repeated data. C) utilizing a data dictionary. D) uncoupling program and data. 7) The Internet is based on which three key technologies? A) Client/server computing, packet switching, and the development of communications standards for linking networks and computers B) TCP/IP, HTML, and HTTP C) TCP/IP, HTTP, and packet switching D) Client/server computing, packet switching, and HTTP 8) Specific security challenges that threaten the communications lines in a client/server environment include A) unauthorized access; errors; spyware. B) tapping; sniffing; message alteration; radiation. C) hacking; vandalism; denial of service attacks. D) theft, copying, alteration of data; hardware or software failure. 9) Through what channel did e-commerce first evolve? A) online advertising sales B) Internet service providers C) internet portals D) online book sales 10) What type of knowledge management system did Procter & Gamble implement in order to increase the efficiency of their research and development organization? A) knowledge network system B) learning management system C) digital asset management system D) content management system 1)
11) Virtual reality systems A) provide architects, engineers, and medical workers with precise, photorealistic simulations of objects. B) provide an important source of expertise for organizations. C) allow groups to work together on documents. D) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. 12) The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. A) procedural B) semistructured C) unstructured D) structured 13) Checking store inventory is an example of a(n) ________ decision. A) structured B) semistructured C) unstructured D) none of the above 14) Simon's description of decision making consists of which four stages? A) intelligence, design, financing, and implementation. B) intelligence, design, choice, and implementation. C) planning, design, implementation, and maintenance. D) planning, financing, implementation, and maintenance. 15) The five classical functions of managers are planning, organizing, deciding, controlling, and A) coordinating. B) managing. C) leading. D) negotiating. 16) In contrast to the classical model of management, behavioral models see...