MIS (Management Information Systems)
Multiple Choice, True/False, & Short Essay Questions
This exam is worth 100 points. You have 1 week to complete this exam. Submit your file through the course website until April 26 (11:59 PM). Please note that late submission is not acceptable. There are three parts to this exam: Multiple choice, True/False, and short essay questions. This is an open book exam – you can use your text books/notes/Internet during the exam (Don’t forget the references).
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Part I: Multiple Choice Questions (20 points)
1) The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
A) improved flexibility.
B) improved decision making.
C) improved business practices.
D) improved efficiency.
2) Which of the following choices may lead to competitive advantage: (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time?
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1, 2, and 3
3) An information system can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support
A) decision making and control in an organization.
B) communications and data flow.
C) managers analyzing the organization's raw data.
D) the creation of new products and services.
4) From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called
A) the information value chain.
B) the IT value chain.
C) information processing.
5) Which of the following is an example of a cross-functional business process?
A) identifying customers
B) creating a new product
C) assembling a product
D) paying creditors
6) Executive support systems are information systems that support the
A) long-range planning activities of senior management.
B) knowledge and data workers in an organization.
C) decision-making and administrative activities of middle managers.
D) day-to-day processes of production.
7) What is the most important function of an enterprise application?
A) increasing speed of communicating
B) enabling business functions and departments to share information
C) enabling a company to work collaboratively with customers and suppliers
D) enabling cost-effective e-business processes
8) Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?
9) The advantage of a having a centralized information services department that operates as a separate department similar to other departments is that
A) this is more likely to produce more compatible systems and more coherent long-term systems development plans.
B) this lowers costs of technology purchases.
C) systems are built that directly address that function's business needs.
D) systems are built that can function independently and more efficiently.
10) The interaction between information systems and organizations is
A) primarily guided by the decision making of middle- and senior-managers.
B) a complex, two-way relationship mediated by factors such as the environment and organizational structure.
C) driven by the microeconomic forces of capital and labor.
D) successfully managed when the organization's existing culture and goals are seen as the driving force.
11) The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as:
A) switching costs.
B) transaction costs.
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