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Milliken
Milliken’s Approach to Sustaining
Organizational Effectiveness

Abstract
This research examines the approach that Milliken takes in achieving organizational effectiveness. By examining Milliken’s performance system we are able to acquire insight to the structure and leadership that has led to the growth and sustainability of the company. Milliken is committed to developing innovative products that do good for the consumer and the environment. In addition to the company’s performance system, their focus on environmental awareness has proven to be a key factor in the company’s success. The organizational approach and commitment to innovation through purposeful play has established Milliken as an effective organization (Rosenburg, 2008).
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The primary industry focus was found in the textile industry. The company had success and in 1884 they built a manufacturing plant in Pacolet, South Carolina. Today, Milliken associates over 10,000 people and has 50 manufacturing facilities separated amongst 7 countries. Milliken’s focus has greatly broadened to expand well beyond the textile industry. Recent product development includes Anti-Microbial Fabrics that promote healing and are flame retardant and Vinyl-Free Carpet that retain an elegant pattern and feel. This achievement is a direct link to the company’s performance system, innovative ideas and the commitment to their vision (Rosenburg, 2008).
Vision
Milliken’s vision is to be the greatest privately-held company in the world (Milliken, 2012, “Our Vision”, para. 1). The following two statements are a direct reflection of how Milliken goes about achieving this vision:
Our corporate business strategy focuses on combining textile and chemical technologies in unique ways to serve a vast array of markets (Milliken, 2012, “Our Vision,” para.
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(n.d.). Milliken.com. Retrieved October 15, 2012, from www.milliken.com/en-us/ourcompany/newsandmedia/Documents/Corporate/FINAL%20-%20Press%20Release%20202012%20World%27s%20Most%20Ethical%20Companies%20031612.pdf
Rosenburg, B. (2008). The Evolution of the Milliken Performance System. Sylvan Chemical Company, 1, 1-7.
The Systematic Approach to Operational Excellence. (n.d.). Performance Solutions by Milliken. Retrieved October 15, 2012, from www.performancesolutionsbymilliken.com/en-us/Documents/The-Systematic-Approach-to-Operational-Excellence.pdf
Veltis., & Linich. (n.d.). Interbrand | Best Global Green Brands 2012 | The Evolving Supply Chain. Interbrand - Creating and managing brand value | Global Branding Consultancy. Retrieved October 15, 2012, from http://www.interbrand.com/en/best-global-brands/Best-Global-Green-Brands/2012-Report/the-evolving-supply-chain.aspx
Weick, K. (1993). The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster. . Administrative Science Quarterly, Vol. 38, No. 4.
Wiki How To Do Anything: How to Use Zero Based Thinking When Making Hard Decisions. (2012, May 27). WikiHow.com. Retrieved October 15, 2012, from

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