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Microsoft Office 365 for professionals and small businesses
(Plan P1)

Customer Purchase and Support Guide

Published: June 2011

Microsoft Office 365 for professionals and small businesses
(Plan P1)

Customer Purchase and Support Guide

Published: June 2011

This guide will help you learn more about Office 365 for professionals and small businesses and how it can benefit your organization. The guide focuses primarily on the Office 365 commerce experience and will help you to buy and manage your Office 365 subscriptions. This document is not a contract and does not replace the Microsoft Online Subscription Agreement (MOSA). NOTE: The information included in this guide is subject to change. Please visit the Office 365 website for the most recent version. Contents

About Office 365 for professionals and small businesses4
Why Office 365 for Your Organization4
Virtually Anytime, Anywhere Access4
Easy to use4
Improved Collaboration5
Security and Reliability5
Licensing5
Key User Subscription License (USL) Information5
Pricing5
Plans5
Office 365 Trial Plan6
Office 365 Paid Plan6
Purchasing your Office 365 Subscription6
Managing your Office 365 Subscription6
Adding USLs7
Reducing USLs7
Canceling your Office 365 Subscription7
Auto Renewal7
Paying your Office 365 Subscription7
Support8
Microsoft Online Services Partner8
Global Availability8
Service Availability8
Languages Supported9
Currencies Supported9
Data Centers9
Service Level Agreement10
Glossary11

About Office 365 for professionals and small businesses
Office 365 for professionals and small businesses (Plan P1) is a set of web-enabled tools that lets you access your e-mail, important documents, contacts, and calendars from virtually anywhere and on almost any device. Designed for organizations with one to 25 employees (with a technical limit of 50 users maximum), the service brings together online versions of the best business-grade communications and collaboration tools from Microsoft plus Microsoft Office Web Apps at a price that small businesses can afford. Office 365 works seamlessly with the programs you already know and use — Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. This is the much-anticipated cloud service that gives small businesses the capabilities and efficiencies to grow and target more rapid success. Powerful security features from Microsoft Corporation help protect your data, and it will be backed with a 99.9 percent financially backed uptime guarantee. Office 365 was designed to be easy enough for small businesses to run without specialized IT knowledge. Why Office 365 for Your Organization

Virtually Anytime, Anywhere Access
Office 365 helps you access your e-mail, important documents, contacts, and calendar on nearly any device from almost anywhere. It frees you to work where and when you choose, allowing you to respond to important requests right away, no matter where you are. Because you can use your mobile device to access e-mail and documents, you won’t have to hurry back to the office (or look for a Wi-Fi hot spot if you are using your computer). When traveling, you can access your e-mail and even edit online documents from most popular Web browsers. Easy to use

Office 365 is easy to try, simple to learn, and straightforward to use. It works seamlessly with the programs you know and use most, including Outlook, Word, Excel, OneNote and PowerPoint. With Office 365, you can choose which tools to use. Improved Collaboration

With Office 365, you can create a password-protected portal to share large, hard-to-email files both inside and outside your organization, giving you a single location to find the very latest versions of files or documents, no matter how many people are working on them. Security and Reliability

Powerful security features from Microsoft help protect your data. Office 365 is backed with a 99.9-percent uptime,...
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