Today Masafi Company can offer a great number of products, ranging from bottled mineral water to soft facial tissues, cups, juices and chips. Gulfbusiness website writes that the main aim of Masafi Company is to strengthen the market leadership. It is distinguished by constant improvement the quality and number of their products and also through the processes of innovative manufacturing, continuous reinvestment and marketing and audit strategies.
The target market for Masafi products, as well as any others ones, is distinguished according the following customer characteristics: geographic, demographic, psychographic and behavioralistic. Urban areas of the Middle East region is the main target market for Masafi products.
People use water in summer more than in winter. In summer one person uses ten or more glasses of water per day, and can use a couple of glasses of juice. In the Middle East region the temperature is one of the highest on Earth. In most countries of the region the summer is all the year round. It was conducted a survey and analyzed that 40% of individuals are ready to use Masafi products as a regular drink.
Demographics customer characteristics are:
• According to the age of the customers it varies from five to one hundred five;
• According to the gender customers may be either male or female;
• According to the family life cycle customers may be young, single, married and old;
• The income of the customers may be from middle to high;
• According to occupation the customers may be students, businessmen and professional;
• Education not required.
Psychographic customer characteristics are upper and middle social classes.
Behavioralistic customer characteristics are:
• According to the occasion – regular;
• According to the benefits – quality and services;
• According to the user status – potential user
• According to the loyalty status – strong;
• Positive attitude towards product.
Masafi has effective and strong positioning. Masafi’s products differ form other products and the flavor of other products, and this differentiate Masafi from its competitors. In order the customer to know about their products, there was created a positioning by using a very effective slogan: “FLAVOUR YOUR THIRST”.
Masafi mineral water is a product of high quality which not only flavors your thirst but also provides your body with such nutrients as Calcium Chloride, Maghesium Sulfate and Sodium Bicarbonate. According to information on EcPlaza website “Masafi water is sourced from the Masafi Mountains located in a pristine environment with no dwellings and completely relies on the huge sub-terrain basin of pure natural mineral water”. Currently there are three flavors: lemon, strawberry and peach, and because of this more customers are attracted from specified as well as unspecified target market. So, the flavored content of fruits is the main competitive advantage of Masafi mineral water. Also, “hot fill” technology is used in the product, and because of this technology freshness, strength and flavor is maintained. Mineral water is sold in 0.5 and 1-liter for one-time-use bottles with no refills and chemical residues, which makes it safer and hygienic.
Nowadays people need high quality products, especially in what they drink, and Masafi product strategy and concept is to give to people good taste and good content. The water is is extracted from the foothills of mountains in RAS-Al-KHAIMAH region. They did not use any additives for bacteriological disinfection.