Managing Through Change

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Managing Through Change
Presented by the UC Davis Academic and Staff Assistance Program (ASAP)

Manager’s Manual

Edited By:
Rory Osborne, Ph.D. Rob Wennerberg, M.A.

Adapted For:
The University of California at Davis Academic and Staff Assistance Program 112 A. Street Davis, CA 95616

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Table of Contents
Introduction ....................................................................................................................... 4 Guidelines to Managing Change .................................................................................. 5 Resiliency in the Workplace .......................................................................................... 10 Enhancing Morale and Productivity ............................................................................ 12 Managing Difficult Employees ...................................................................................... 14 Substance Abuse............................................................................................................ 16 Workplace Violence ...................................................................................................... 19 Crisis Response ................................................................................................................ 22 Making Referrals to ASAP .............................................................................................. 24 Management Consultation .......................................................................................... 25 Frequently Asked Questions .......................................................................................... 26 Resources......................................................................................................................... 29

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INTRODUCTION
During times of change and chronic stress a wide range of medical and behavioral problems can have an adverse affect on an employee’s job performance. Balancing the demands of work and personal lives can be challenging, especially in tough economic times. An objective viewpoint or perspective can be beneficial for resolving work or personal problems. Problems can often be successfully resolved when identified early and if the employee accepts help. The Academic and Staff Assistance Program (ASAP) is UCD’s Employee Assistance Program, and is a valuable, voluntary, and confidential resource available to all employees and their immediate family members who live with them. Events both in the workplace and outside of work can impact your employees and work group as a whole. Many managers utilize ASAP for help with individual and group issues affecting the workplace (e.g., the impact an accident or the loss of a coworker can have on a group). This guide includes information about handling the emotions of people during times of change, reorganizing and reassigning work, and support services and resources. For detailed information regarding how to handle policy and procedural issues please refer to the University’s policy manual and consult with the appropriate department. All services described in this guide are provided at no cost. The term “manager” as used in this Tool Kit includes the role of supervisor.

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GUIDELINES TO MANAGING CHANGE
Current changes in any organization might cause some anxiety and disruption to the workplace, as well as to personal lives. Some people might experience new or different work expectations and priorities, fewer resources, reassignment or layoff of colleagues and co-workers, and/or the emotion of grief or loss.

The Role of Work in People’s Lives
Most people spend a great portion of their lives working, including commuting. People often look to the workplace to meet some of their needs for social contact and support. In addition, individuals’ identities in their professional life contribute to their sense of personal fulfillment. Work then plays a significant role in self-esteem, personal...
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