Managing Operational Activities to Achieve Business Results

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London School of Science & Technology

Unit Number and Title Assessment Title Course Title Assessment Code Hand Out Date Unit 15: Managing Business Activities to Achieve Results Managing Operational Activities to Achieve Business Results HND Business HND Bus-Unit 15/ MBAAR Feb 2013 RESIT 01st March 2013 Hand In Date 11th May 2013


Anup Bista Adrian Gauci Dhaneswar Chooramun

Internal Verifier

Jonathan Cartmell

Course Notes / Slides / Activities / Handouts. 1. Recommended Learning Textbooks: BPP (2010) Management: Communication and Achieving Results – Business essentials – supporting HNC/HND and foundation degrees, BPP Learning Media: London Slack N., (2007) Operations Management, 5th Edition, Financial Times: Prentice Hall Watson, G. and Gallagher, K (2005) Managing For Results, London: CIPD. 2. Recommended BMW Documentaries on Business Activities: CNBC Documentary - BMW Quality Processes National Geographic – Megafactories Doc BMW / Mini Quality 3. Recommended Learning Weblinks: (British Standards Institution) (BMW Education) (Supply Chain Management) (Times Resources) Quality Foundation) (EU Foundation Quality Management )

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HND Bus-Unit 15/ MBAAR Feb 2013 RESIT


London School of Science & Technology
Assessment Requirements
• • • • • • • • • • • • An electronic copy of your assessment must be fully uploaded by the deadline date and time. You must submit one single PDF or MS Office Word document. Any relevant images or screenshots must be included within the same MS Office Word or PDF document. The last version you upload will be the one that is marked. The file size must not exceed 20MB. Answer the criteria in order, clearly indicating the CRITERIA number. Ensure that all work has been proof-read and checked prior to submission. Ensure that the layout of your documents are in a professional format with font style Arial, font size 12 for the text, font 14 for sub heading and font 16 for main heading, line spacing 1.5 and justified. Use the Harvard referencing system and provide references [e.g. (Smith, 2011)] within the text and an entry in a references list. Otherwise it will be considered as plagiarised work. Ensure that you back-up your work regularly and apply version control to your documents. Ensure that any file you upload is virus-free, not corrupted and not protected by a password otherwise they will be treated as a non-submission. You must NOT submit a paper copy or email of this assessment to any member of staff at LSST. Your work must be original with the appropriate referencing

HND Bus-Unit 15/ MBAAR Feb 2013 RESIT


London School of Science & Technology

WHAT TO DO: You are required to read the following scenario and attempt all tasks given in the table below by relating your response to the context of the given organisation in the scenario. CASE STUDY Imagine you are the Operations Manager at the BMW Headquarters in Munich. You have been asked by the Board of Directors to review the below business activities to improve the operations, quality and efficiency of a BMW manufacturing plant in the UK. Your review will be used by the Board of Directors to improve the operational activities such as BMW’s business functions, processes and quality standards to achieve better results in 2014. The review should be structured to cover areas of: TASK 1 - Business processes in delivering outcomes based upon business goals and objectives. TASK 2 - Plans for own areas of responsibility for managing business activities. TASK 3 - Monitoring appropriate systems to improve organisational performance....
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