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Management Models
------------------------------------------------- FACULTY OF WELL-BEING AND SOCIAL SCIENCES (BUSINESS)

Module Title: CONTEMPORARY MANAGEMENT ISSUES (BAM3011)

Assessment Title: Management models

Student Number: 1011331

Module Leader: Barry Simmons

Date of Submission: 27th April 2012

The two management models that will be critically evaluated on their usefulness to managers in the service sector are the Just-in-Time (JIT) and the Lean manufacturing models. These two manufacturing models were invented in the early 1960s which have been in used and practised in the manufacturing industries and at this present time in world economy, it is commonly take place in the East and South Asia (Wild, 2002) compared to North America and Western Europe where it is found with global-services economy. Drury (2008) gave the main idea behind these models in manufacturing industries or sector is to develop and get it better the efficient and effective production by way of increasing it production output or reducing the personnel required.
Globally, Managers in many manufacturing companies like Toyota Motors and Dell Computers are recognized with business and quality improvement program or insight that there is a need for completely new approach in their production process. Manufacturers traditionally have anticipated demand in their products into the future. This has brought about the attempt to settle down production in order to meet that forecasted demand and at the same time need to keep people possibly busy in an attempt to maximise efficiency as well as reducing costs in producing output (Senge, Sterman 1992).
Just-in-Time (JIT) as mainly useful in the manufacturing sector, is an improvement approach to production and inventory control system where raw material/ materials are bought and units are manufactured on need to meet actual customer demand. In this case, inventories in the manufacturing system are reduced to the minimum and sometimes to zero and a



Bibliography: Benson, R.J. (1986), “JIT: not just for the factory”, Proceedings from the 29th Annual International Conference for the American Production and Inventory Control Society, St Louis, MO, 20-24 October, pp. 370-74. Breyfogle, F. and Salveker A. (2004) Lean Six Sigma in Sickness and in Health. Austin, TX: Smarter Solutions. Burnham, J.M. (1987) Some conclusions about JIT manufacturing. Production and Inventory Management, 28 (3) 3rd quarter, pp. 7-11. Chase, R.B., Aquilano, N.J. and Jacobs F.R. (1998) Production and Operations Management. New York: Irwin/McGraw Hill Drury, C E. W. Dickson, Z. Anguelov, D. Vetterick, A. Eller, and S. Singh (2009) Use of Lean in the Emergency Department: A Case Series of 4 Hospitals. Journal of Annals of EmergencyMedicine, 23 (2), pp.33-56 Hernandez, A Karlsson, C., Rognes, J. and Nordgren, H. (1995) " Model for Lean Production". Goteborg: Institute for Management of Innovation and Technology Krajewski, L.J., Ritzman, L.P Lee, J.Y. (1990), "JIT works for services too", CMA Magazine, 64 (6), pp.20-39 Levitt, T Mehra, S; Inman, R.A. (1990), JIT implementation within a service industry: a case study, International Journal of Service Industry Management, 1(3), pp. 53-61 Miller, D Niall P. and Nick R. (2009) High quality and low cost: the lean service centre, European Journal of Marketing, 4(11) (November 1): 1477-1497.  http://www.proquest.com/ [accessed 6 March 2012] Roach, S.S Slack, N. (2010) Operations Management, 6th ed. Harlow: Financial Time Prentice Hall Spear, S.J Toyota to Recalibrate (1997) International Herald Tribune, 8 February, 1997 Weiters, D.C (1984) Justifying JIT in service industries, Readings in Zero Inventory, pp.166-9 Wild, R., (2002) Operations Management, 6th ed, London: Continuum Womack, J.P Womack, J. P., Jones, D. T. & Roos, D. (1990) The machine that changed the world. New York: Harper-Collins. Young, T., Brailsford, S., Connell, C., Davies, R., Harper, P. and Klein, J.H., (2004) Using industrial processes to improve patient care, British Medical Journal, 328 (432) pp. 162-4, 2004.

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