Management Information System (Ch: 1)

Management Information Systems 8/e
Chapter 1 Managing the Digital Firm WHY INFORMATION SYSTEMS?

The Competitive Business Environment and the Emerging Digital Firm

4 Major Systems Defining the Digital Firm • Supply chain management systems • Customer relationship management systems • Enterprise systems • Knowledge management systems

1.1

© 2004 by Prentice Hall

Management Information Systems 8/e
Chapter 1 Managing the Digital Firm WHY INFORMATION SYSTEMS?

What Is an Information System?

• Data: Streams of raw facts representing events such as business transactions

• Information: Clusters of facts that are meaningful and useful to human beings in the processes such as making decisions

1.2

© 2004 by Prentice Hall

Management Information Systems 8/e
Chapter 1 Managing the Digital Firm WHY INFORMATION SYSTEMS?

A Business Perspective on Information Systems

• Information systems literacy: Broadbased understanding of information systems that includes behavioral knowledge about organizations and individuals using information systems and technical knowledge about computers. • Computer literacy: Knowledge about information technology, focusing on understanding how computer-based technologies work
1.3

© 2004 by Prentice Hall

Management Information Systems 8/e
Chapter 1 Managing the Digital Firm TOWARD THE DIGITAL FIRM

The Widening Scope of Information Systems

• 1950s: Technical changes • 1960s-70s: Managerial controls • 1980s-90s: Institutional core activities
• Today: Digital information webs extending beyond the enterprise

1.4

© 2004 by Prentice Hall

Management Information Systems 8/e
Chapter 1 Managing the Digital Firm TOWARD THE DIGITAL FIRM

The Widening Scope of Information Systems

Figure 1-9
1.5
© 2004 by Prentice Hall

Management Information Systems 8/e
Chapter 1 Managing the Digital Firm TOWARD THE DIGITAL FIRM

The Internet

• International network of networks • Universal technology