Exam 1 Study Guide
CHAPTER 1: INTRODUCTION TO MANAGEMENT
Intellectual capital: the total sum of a workforce’s knowledge and abilities that can be used for an organization’s benefit
Portfolio worker: a person who can adapt to different jobs and careers due to possessing many differ- ent types of skills
Workforce Diversity: creating and maintain a workforce that is represented by people of different age groups, ethnicities, nationalities, and gender; critical to have -Prejudice vs. Discrimination: having preconceived unreasonable attitudes towards others; becomes active discrimination when members of a particular group are given substandard or unfair treatment in the workplace -Glass Ceiling Effect: an unseen barrier …show more content…
Group pressures can have both a positive and negative effects on individual performance; special attention increases …show more content…
some enjoy the idea of working for no reward for personal satisfaction; high intrinsic reward for them
Intrinsic motivation- threw him a party when he got A’s
Gave a dollar in class to show the value of something to someone
Crowding Out – The Hidden Cost of a Reward -Acts of citizenship: exist because people receive a sense of intrinsic reward for doing something for nothing; satisfaction is high because the act is not expected/required of them -Cognitive Evaluation Theory: crowding out, is the phenomenon where a person