This chapter contains the background of the study, the statement of the problem, general objectives, justification of the study and limitations of the study and research questions.
1.1 Background of the study.
G4s Security services has its operations in more than 100 countries and is a preferred security partner for many organisations across the globe. In Kenya G4s Kenya Limited is security expert, with global reach. It offers variety of services such as cash services such as cash processing, Logistics services, courier services, cash transportation services, Bank Escort services, Valuable Escort Services, manned Security and security systems. G4s Kenya chapter had won the hearts of many organisation in Kenya for providing reliable and efficient services in areas of manned security services, security systems and cash transit services. Of late the company’s image has been soiled, especially in the cash transit services where the guards who are supposed to offer security to the money have made away with very huge sums of money.
1.2. Problem statement
Many business organisations are struggling to promote their corporate image, reputation, efficiency and its market share. Flagging the corporate scene with muddied and tinted face is G4s a security and courier firm. The adventurous heists under G4s Kenya’s watch are examples of how corporate image is ruined. The courier firm holds a contract with several banks to refill automated teller machines (ATMs) in the City and around the country to meet customer demands. However, the cash-in-transit they are supposed to guard and safely transport, has too often been carted away in schemes sometimes said to involve or been hatched by the employees of the courier...