Dorothy J. Valentine
Ella M. Smith
May 17, 2008
MAINTAINING A HEALTHY ORGANIZATIONAL CULTUE
Warren Bennis, Ph.D., once said, “Managers are people who do things right, while leaders are people who do the right thing.” In order for us to differentiate between management and leadership and to examine the role and responsibilities of leaders in creating and maintaining a healthy organizational culture, we first must define leadership and management. Leadership is the ability to motivate and inspire others to meet and exceed their own expectations. Management on the other hand is defined as the process of administering and coordinating resources effectively, efficiently and in an effort to achieve the goals of the organization. There are similar factors between leadership roles and management roles. However, the two may suggest the thought or desire to accomplish the same goal or idea. Businesses can maintain a healthy organizational culture by examining key concepts and terminology of organizational behavior, organizational culture, motivation, communication, organizational effectiveness and efficiency and organizational learning.
According to Donald R. Clark, organizational behavior is the study and application of knowledge about how people, individuals, and groups act in organizations. It does this by taking a system approach. The system approach interprets people-organization relationships in terms of the whole person, whole group, whole organization, and whole social system. Its purpose is to build better relationships by achieving human objectives, organizational objectives, and social objectives.
Organizational culture is a system of shared beliefs and values that are developed within an organization and guides the behavior of its members. Organizational culture encompasses beliefs, customs, knowledge, and practices. Organizational culture influences human behavior although it may never enter into our conscious mind. Organizations depend on their culture because it gives them stability, security, understanding and the ability to respond to a given situation. If one were looking from the outside in, the company culture should reveal itself in more than one way. Company cultures demonstrate certain ways that employees should behave. Also, physical manifestations of a company are revealed by written rules and regulations, organizational structure and dress codes. These behaviors reflect the company’s values. For instance at Sears Company, they have two rules, the first one being, the customer is always right. The second rule is that if you think the customer is not right, refer back to rule number one, the customer is always right. The company’s written rules and their actions should reflect these values. This is one reason why people fear change. People are afraid of becoming unstable, they fear they will not understand the new process and they will not know how to respond to the new situations. We all come from different backgrounds and it is important to reflect one’s own national and cultural identity to understand what is different among people of different nations. History has taught us that culture always changes because of internal and external influences. How can one know where someone is going, if one does not know where one has been?
What is communication? Communication entails transmitting and receiving ideas, information and messages. A company’s success largely depends upon them being able to connect with employees in ways to boost morale and performance. Employers must understand that the lack of communication has a great impact of the company’s success. A good leader, gains knowledge about individuals within an organization and to improve the overall functionality of...