London Ambulance Service Computer Aided Dispatch Failure 1992 - Summary
LONDON AMBULANCE SERVICE COMPUTER AIDED DISPATCH FAILURE 1992
#1. Summarize all aspects of the system failure based on the mind map across references (350 words) The LASCAD system was launched on October 26, 1992 and it failed miserably on the very first day for various reasons, causing major delays in ambulance dispatch. The process was non optimal, some times many ambulance units where sent to the same scene. Series of errors in the implementation led to this under performance of the system. Major set backs in the design phase of the system was its complex algorithm, sophisticated concept, poorly designed and non friendly user interface. The system was developed in Visual Basic, which was an unproven tool then. Tight development schedule, inappropriate assumptions in the requirement specifications was some of the issues in the Management part of it. The management did not consider experts’ concern. The project was contracted to the lowest bidder without enquiring about their previous experience in developing such dispatch systems. Major decisions where taken by Non – IT members who had no technical understanding of the process flow and the concepts
#1. Summarize all aspects of the system failure based on the mind map across references (350 words) The LASCAD system was launched on October 26, 1992 and it failed miserably on the very first day for various reasons, causing major delays in ambulance dispatch. The process was non optimal, some times many ambulance units where sent to the same scene. Series of errors in the implementation led to this under performance of the system. Major set backs in the design phase of the system was its complex algorithm, sophisticated concept, poorly designed and non friendly user interface. The system was developed in Visual Basic, which was an unproven tool then. Tight development schedule, inappropriate assumptions in the requirement specifications was some of the issues in the Management part of it. The management did not consider experts’ concern. The project was contracted to the lowest bidder without enquiring about their previous experience in developing such dispatch systems. Major decisions where taken by Non – IT members who had no technical understanding of the process flow and the concepts