London Ambulance Service Computer Aided Dispatch Failure 1992 - Summary
Topics:Failure, Map, SystemPages: 19 (589 words)Published: November 10, 2010
...LAS Project Failures
One of the reasons for project failure was total dependence on the software used, once the software has not been tested enough that it could create a contingency plan in case of system failure. Neither the ComputerAided Despatch (CAD) system itself, nor its users, were ready for full implementation on 26 October 1992. The CAD software was not complete. There were outstanding problems with data transmission to and from the mobile data terminals. The CAD system implemented in 1992 was over ambitious and was developed and implemented against an impossible timetable.
Software testing is not something new, but still, even today, companies prefer to develop systems without a methodology based on quality, see the inconsistency, when buying a car, it went through several tests, when a toy is manufactured this also involves testing to know that the paint is not harmful to children, the eyes will not leave the child's mouth and so on, and they all want quality products, then why is not applied to Software?
Quality is something in industries covered long ago, several methodologies have emerged, all with the goal of improving quality while reducing costs, since the cost of the defect can be disastrous, not only for finance but also for the name of firm
According Bastos et. al. There are three dimensions of quality that need to be considered:...
Lessons Learnt Report
Submission Date: 13/03/12
Word Count: 2690
Project Management (Planning \ Scheduling) 3
Project Manager responibilities 3
Statement of Work 3
Problem areas 3
Time Management 4
Stages of Project Planning 5
Project Procurement / Contract management 6
Procurement process 6
Procurement process in LAS case study 8
Lessons learnt Procurement process 9
Organisational Structures/Culture 9
Effective Human Resource Management 10
Why did it fail ? 13
Failure of IT projects has plagued the IT industry since the introduction of automated systems into organisations. While failures in software are perhaps one of the more quickly excused reasons, the problem often lies at the project management level.
A study by the Standish Group (2011) on 400 organizations, found a decrease in IT project success rates during the past two years. The study indicated that the top five reasons for project failure are:
* Requirements: Unclear, lack of agreement, lack of priority, contradictory, ambiguous, imprecise.
* Resources: Lack of resources, resource conflicts, turnover of key resources, poor planning.
* Schedules: Too tight,...
The turnaround of the LondonAmbulanceServiceComputer-Aided Despatch system (LASCAD)
Guy Fitzgerald1 and Nancy L. Russo2
Department of Information Systems and Computing, Brunel University, Uxbridge, Middlesex, U.K.; 2Department of Operations Management & Information Systems, Northern Illinois University, DeKalb, IL, U.S.A. Correspondence: Guy Fitzgerald, Department of Information Systems and Computing, Brunel University, Uxbridge, Middlesex UB8 3PH, U.K. Tel: þ 44 1895 266018; Fax: þ 44 1895 251686; E-mail: firstname.lastname@example.org
Abstract The implementation of the Computer-Aided Despatch system at the LondonAmbulanceService has been one of the most notorious cases of failure within the information systems (IS) literature. What is less well known is that there followed, some time later, a much more successful implementation, described as a turnaround. This paper, based on a case study approach, describes the context and detail of that implementation. A framework from the literature, used in an analysis of the initial failure, is used to analyse and compare the similarities and differences in the development of the two systems. The framework provides four interacting elements and relationships for analysis. These elements are Supporters, Project Organisation, Information System,...
Computer-aided design (CAD) is the use of computer systems to assist in the creation, modification, analysis, or optimization of a design. CAD software is used to increase the productivity of the designer, improve the quality of design, improve communications through documentation, and to create a database for manufacturing. CAD output is often in the form of electronic files for print, machining, or other manufacturing operations.
Computer-aided design is used in many fields. Its use in electronic design is known as Electronic Design Automation, or EDA. In mechanical design, it is also known as computer-aided drafting (CAD) or computer-aided design and drafting (CADD), which describes the process of creating a technical drawing with the use of computer software.
CAD software for mechanical design uses either vector based graphics to depict the objects of traditional drafting, or may also produce raster graphics showing the overall appearance of designed objects. However, it involves more than just shapes. As in the manual drafting of technical and engineering drawings, the output of CAD must convey information, such as materials, processes, dimensions, and tolerances, according to application-specific conventions.
CAD may be used to design curves and figures in two-dimensional (2D) space; or curves, surfaces,...
Case Assessment: LondonAmbulanceService (50 points)
Due no later than 6:30 PM on Tuesday, September 11. Submit using Blackboard or bring a hard copy to class.
Name your file LAS_yourlastname (e.g., LAS_Russo) and put your first and last name in the upper right corner of the first page. Use a title and sub-headings in the body of the paper as appropriate. If you use any direct quotes from the case, make sure they appear in quotation marks and the page number is cited. For example: Gorham wanted to “establish a period of stability and retrenchment” (p. 5). Use a font size of 12. It is expected that your paper will be between 2 and 5 pages in length. Proofread your paper carefully and eliminate spelling and grammar errors. (There are 3 points allocated to how well you have followed these instructions.)
Using only data from the case, answer the following questions:
1. What is the problem (the main issue/event) addressed in the case? (5 points)
2. What caused the implementation of the CAD system to fail? Identify three causes. For each cause, justify its relationship to the problem. (12 points)
3. For each cause, provide one or more pieces of evidence from the case. Make sure to explain the relationship between the evidence and the cause/problem. (30 points)
4. Be prepared to discuss your 'Conclusion' in class on September 11....
Objectives of this Report:
This report also explores the various facets which contributed to the failure of the 1992LondonAmbulanceServiceComputerAided Despatch System and lessons which may be learnt from it. Both information systems and knowledge management initiatives share similar success factors for development and implementation.
Although there have been various literature reviewed, this report draws primarily on the official Inquiry Report into the LondonAmbulanceServiceComputerAided Despatch System, (Page et al. 1993) and any reference to “The Inquiry Report” in this report is reference to that report.
1.0 Data, Information, Knowledge and Wisdom
Data may be viewed as the raw material of the required information. It has no understandable meaning, nor form, nor recognisable pattern to the audience prior to undergoing the process of being organised and analysed for a particular purpose, and then presented in a “form” that the audience would see its meaning within the context of the particular area studied.
Information has been described as data “in formation” (Dixon, 2000). It is data that is classified, sorted, perhaps even statistically analysed, displayed, communicated verbally or graphically, or in the form of tables. It has...