RUNNING HEAD: KERZNER RESEARCH ASSIGNMENT
Kerzner Office Equipment (Research) Assignment
Shirley Naqui, Ray Pena, Brian Murphy, Lee Berlin
University of Phoenix
MBA 590, March 2, 2009
Parts Still Missing: Overall Analysis, Conclusion
Kerzner Office Equipment Research Assignment
Kerzner Office Equipment is located in Charleston, South Carolina. It specializes in the manufacture and sales of high-end office furniture and equipment. Amber Briggs has the responsibility for organizing Kerzner’s 10th anniversary celebration. She was excited about this project because she would report directly to top management. Briggs must understand the process by which a group can create positive synergy. Unfortunately, Briggs was not able to run a successful project kick-off meeting and she must now work toward building a team in which each team member buys in and understands the project mission and vision. Managing project teams can be a very tedious task. There are many concepts in this week’s reading that conveyed this fact. Effective leadership, ethics, and conflict resolution are just a few things that are necessary when managing a team. The Kerzner Office Furniture scenario detailed many issues that occur when managing a team of people with different backgrounds for a common purpose. Many companies have and will continue to face issues such as those faced in the scenario. Kerzner can evaluate and learn from similar experiences from other companies in various industries. Tem B will help create a rich source of research for Kerzner’s anniversary task force. Each member will benchmark two companies that faced specific issues related to those identified in the scenario and connected with the course concepts. We will then do an analysis of the key findings and compare them to the course concepts.
Key Concepts Analysis
Recruiting team members
Creating a team that can work together effectively is a challenging task for even the most seasoned project managers, and it begins with selecting the right team members. According to Gray and Larson, “positive and negative synergy can …be observed and felt in the daily operations of project teams,” (Gray & Larson, 2006, p. 343). One factor that can affect positive synergy is the number of people on the team, the optimum being ten or fewer. Experienced project managers also “stress the importance of asking for volunteers” (Gray & Larson, 2006, p. 344). While CEO Justin Tubbs has correctly identified that employee involvement in planning will create a greater impact, Briggs should have asked him for the opportunity to recruit her own team from volunteers from all departments. She could then have “smoothed the way” by talking with all the department managers about the importance of the project, and assuring them that their valuable employee’s time would be well spent. Talking with the managers could also have allowed her to select optimum meeting times and reserve the appropriate conference rooms before the committee’s first meeting and through the project’s duration. The University of Michigan Health System knows the importance of volunteers in creating employee events. UMHHC has a standing committee of volunteers recruited from the various health system departments. Volunteer characteristics, scope and duties of the committee are thoroughly outlined through the company’s application and explanation document, available online. The document also explains the meeting schedule and other expectations, and requires the signature of the employee’s manager. Because of the “pre-screening” outline, the committee’s interview process is faster and more accurate, allowing it to provide a continuum of service to the company with volunteers who have a desire to contribute to the effectiveness of the group and its important employee recognition events. As the project manager, Briggs should have acted proactively to ensure the positive synergy...
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