Keep Patient Waiting Case Study

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1.What features of the appointment scheduling system were crucial in capturing "many grateful patients"? The case study shows doctor-patient relations where both parties are being on time for appointments which minimize the waiting time. •Punctuality, or being, on time is pretty much the most important feature of the appointment scheduling system where appreciative patients are documented. Patients are being seen on time with no waiting time. •A well organized schedule and available resources are also an asset. Three examining rooms are used routinely. A fourth examining room is reserved for teenagers or young adults, and finally a fifth examining room is used for emergencies or urgency visit. Therefore, the physician doesn't waste time waiting on patients and patients rarely have to sit in the reception area. This keeps parents thankful when children do not have to sit and wait with other sick children in the waiting room. •Flexible appointment scheduling is also a vital feature. An appointment scheduling system that is flexible helps to keep appointments on time 99% of the time so the physician can accommodate emergencies and latecomers without making patients wait in a waiting room. 2. What procedures were followed to keep the appointment system flexible enough to accommodate the emergency cases, and yet be able to keep up with the other patients' appointments? The procedures that were followed to keep the appointment system flexible enough to accommodate emergency cases and be able to keep up with the other patients' appointments were: •Scheduling appointments to see approximately 20 to 30 patients between 9A.M. and 5P.M, in allows flexibility to accommodate 40 to 50 patients in the same number of hours if the physician has an emergency case. •Keep a number of open slots for three on the busiest day. •First visit is scheduled for 30 minutes and always scheduled on the hour or the half-hour. For example, if the physician finishes a visit sooner...
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