Iso 9000
The ISO 9000 series standards that we know today were developed by committees of quality experts selected from member bodies around the world. These members began meeting in 1979 as Technical Committee 176. The ISO member body in the US is the American National Standards Institute (ANSI), which has worked through the American Society for Quality Control to contribute to the development and ongoing improvement of the standards. The letters ISO in ISO 9000 is taken from the Greek isos, meaning "equal". "ISO" was chosen in an intentional effort to inform users that the standards apply to all users equally, regardless of a company's size, products, services, or the country in which it is located. The term ISO 9000 refers to a dynamic and comprehensive set of standards for a companywide quality system that is "built in," not "inspected in." These ISO standards are revised and reissued roughly about every six years (Sanders 1997). The first set of standards was published in 1987, and the first revision appeared in 1994. And now the latest updated version in 2000. These new standards are referred to as the "ISO 9000 2000 Standards". ISO 9000 currently includes three quality standards: ISO 9000:2000 (fundamentals and vocabulary), ISO 9001:2000 (requirements), and ISO 9004:2000 (guidelines).
When you compare ISO 9001:1994 and ISO 9001:2000 you'll notice a lot of different changes that have been undergone. ISO has abandoned the 20-clause structure of the old standard. Instead of 20 sections, the new standard now has 5 sections. ISO reorganized the ISO 9001 standard in order to create a more logical structure, and in order to make it more compatible with the ISO 14001 environmental management standard. ISO 9001:2000 is more customer-oriented than the old standard. While the old standard was also oriented towards meeting customer requirements and achieving customer satisfaction, the new standard addresses this in much greater detail. In addition, it expects you to communicate with customers and to measure and monitor customer satisfaction. In the past, organizations that wished to be certified were referred to as "suppliers" because they supplied products and services to customers. Since many people were confused by this usage, ISO standards focus on the "organization," not the "supplier." The term "supplier" now...
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