Impact of People Management Practices in Business Performance
Issues in People Management
Impact of People Management Practices on Business Performance
Malcolm G Patterson Michael A West Rebecca Lawthom Stephen Nickell
Prelims.p65
1
16/06/03, 15:27
Other titles in the Issues series: Employee Motivation and the Psychological Contract Employment Attitudes in Britain Fairness at Work and the Psychological Contract Performance Management through Capability The State of the Psychological Contract in Employment Working to Learn: a work-based route to learning for young people These titles can be ordered from Plymbridge Distributors Tel: 01752 202301
The Institute of Personnel and Development is the leading publisher of books and reports for personnel and training professionals, students, and all those concerned with the effective management and development of people at work. For full details of all our titles please contact the Publishing Department: tel. 0181-263 3387 fax 0181-263 3850 e-mail publish@ipd.co.uk The catalogue of all IPD titles can be viewed on the IPD website: http://www.ipd.co.uk
Prelims.p65
2
16/06/03, 15:27
Issues in People Management
Impact of People Management Practices on Business Performance
Malcolm G Patterson Michael A West Rebecca Lawthom Stephen Nickell
Institute of Work Psychology University of Sheffield and Centre for Economic Performance London School of Economics
INSTITUTE OF PERSONNEL AND DEVELOPMENT
Prelims.p65
3
16/06/03, 15:27
© Institute of Personnel and Development 1997 Reprinted 1998 (four times) All rights reserved. No part of this publication may be reproduced, stored in an information and retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without written permission of the Institute of Personnel and Development, IPD House, Camp Road, London SW19 4UX
Typeset by Paperweight Printed in Great Britain by The Cromwell Press, Wiltshire
British Library Cataloguing
Impact of People Management Practices on Business Performance
Malcolm G Patterson Michael A West Rebecca Lawthom Stephen Nickell
Prelims.p65
1
16/06/03, 15:27
Other titles in the Issues series: Employee Motivation and the Psychological Contract Employment Attitudes in Britain Fairness at Work and the Psychological Contract Performance Management through Capability The State of the Psychological Contract in Employment Working to Learn: a work-based route to learning for young people These titles can be ordered from Plymbridge Distributors Tel: 01752 202301
The Institute of Personnel and Development is the leading publisher of books and reports for personnel and training professionals, students, and all those concerned with the effective management and development of people at work. For full details of all our titles please contact the Publishing Department: tel. 0181-263 3387 fax 0181-263 3850 e-mail publish@ipd.co.uk The catalogue of all IPD titles can be viewed on the IPD website: http://www.ipd.co.uk
Prelims.p65
2
16/06/03, 15:27
Issues in People Management
Impact of People Management Practices on Business Performance
Malcolm G Patterson Michael A West Rebecca Lawthom Stephen Nickell
Institute of Work Psychology University of Sheffield and Centre for Economic Performance London School of Economics
INSTITUTE OF PERSONNEL AND DEVELOPMENT
Prelims.p65
3
16/06/03, 15:27
© Institute of Personnel and Development 1997 Reprinted 1998 (four times) All rights reserved. No part of this publication may be reproduced, stored in an information and retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without written permission of the Institute of Personnel and Development, IPD House, Camp Road, London SW19 4UX
Typeset by Paperweight Printed in Great Britain by The Cromwell Press, Wiltshire
British Library Cataloguing