Impact of People Management Practices in Business Performance

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Issues in People Management

Impact of People Management Practices on Business Performance

Malcolm G Patterson Michael A West Rebecca Lawthom Stephen Nickell

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Other titles in the Issues series: Employee Motivation and the Psychological Contract Employment Attitudes in Britain Fairness at Work and the Psychological Contract Performance Management through Capability The State of the Psychological Contract in Employment Working to Learn: a work-based route to learning for young people These titles can be ordered from Plymbridge Distributors Tel: 01752 202301

The Institute of Personnel and Development is the leading publisher of books and reports for personnel and training professionals, students, and all those concerned with the effective management and development of people at work. For full details of all our titles please contact the Publishing Department: tel. 0181-263 3387 fax 0181-263 3850 e-mail publish@ipd.co.uk The catalogue of all IPD titles can be viewed on the IPD website: http://www.ipd.co.uk

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Issues in People Management

Impact of People Management Practices on Business Performance

Malcolm G Patterson Michael A West Rebecca Lawthom Stephen Nickell

Institute of Work Psychology University of Sheffield and Centre for Economic Performance London School of Economics

INSTITUTE OF PERSONNEL AND DEVELOPMENT

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© Institute of Personnel and Development 1997 Reprinted 1998 (four times) All rights reserved. No part of this publication may be reproduced, stored in an information and retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without written permission of the Institute of Personnel and Development, IPD House, Camp Road, London SW19 4UX

Typeset by Paperweight Printed in Great Britain by The Cromwell Press, Wiltshire

British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library ISBN 0 85292 725 8

INSTITUTE OF PERSONNEL AND DEVELOPMENT

IPD House, Camp Road, London SW19 4UX Tel.: 0181 971 9000 Fax: 0181 263 3333 Registered Charity No. 1038333. A company limited by guarantee. Registered in England No. 2931892. Registered office as above.

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- Contents -

Preface Executive summary 1 The study Sample and data collection The interviewees Company performance Organisational culture and employee attitudes 2 3 4 Employee attitudes and performance Organisational culture and performance Human resource management practices and performance Managerial practices and performance Recommendations

vii ix 1 2 2 3 4 5 8

13 18 22 24 26 28

5 6

References Appendix: Organisational culture: definitions and examples End notes

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Michael West is Professor of Work and Organisational Psychology at the Institute of Work Psychology, the University of Sheffield and co-Director of the Corporate Performance Programme of the Centre for Economic Performance at the London School of Economics. He has authored, edited or co-edited eight books; written more than 100 articles for scientific and practitioner publications, and chapters in scholarly books. His research interests are in innovation and creativity at work; team and organisational effectiveness and mental health work. Malcolm Patterson is Project Manager of the Sheffield Effectiveness Programme at the Institute of Work Psychology, University of Sheffield. His current research interests include examining relationships between management practices, employee attitudes and organisational effectiveness. Rebecca Lawthom is a Research Fellow at the Institute of Work Psychology, University of Sheffield. She has collaborated with the co-authors on the Sheffield Effectiveness Programme for five years. Her research interests are in...
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