Emerald Article: Impact of ISO 9000 on organizational climate: Strategic change management experience of an Indian organization James Thomas Kunnanatt
To cite this document: James Thomas Kunnanatt, (2007),"Impact of ISO 9000 on organizational climate: Strategic change management experience of an Indian organization", International Journal of Manpower, Vol. 28 Iss: 2 pp. 175 - 192 Permanent link to this document: http://dx.doi.org/10.1108/01437720710747983 Downloaded on: 09-07-2012 References: This document contains references to 59 other documents To copy this document: email@example.com This document has been downloaded 2583 times since 2007. *
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Impact of ISO 9000 on organizational climate
Strategic change management experience of an Indian organization James Thomas Kunnanatt
Department of Business Administration, College of Business and Economics, United Arab Emirates University, Abu Dhabi, United Arab Emirates Abstract
Purpose – ISO 9000 yields visible and concrete beneﬁts to organizations in the form of sustained product quality, enhanced market image, increased customer satisfaction, and long-term proﬁtability. However, the derivative impact of ISO 9000 on the human side of the organization, especially its impact on the internal human environment, has been only scantily researched. The purpose of this study is to explore how the process of ISO 9000 implementation transforms the components of organizational climate, particularly the climate motives existing in an organization. Design/methodology/approach – ISO 9000 system was deemed as the independent variable that could induce changes in organizational climate, the dependent variable. Climate was measured both before and after the implementation of ISO 9000, using Pareek’s MAO-C instrument. Based on the scores obtained for the constituent climate motives, the patterns of organizational climate that prevailed in an organization both before and after ISO implementation were deciphered. Findings – Results reveal that as a result of...