International Journal of Manpower
Emerald Article: Impact of ISO 9000 on organizational climate: Strategic change management experience of an Indian organization James Thomas Kunnanatt
To cite this document: James Thomas Kunnanatt, (2007),"Impact of ISO 9000 on organizational climate: Strategic change management experience of an Indian organization", International Journal of Manpower, Vol. 28 Iss: 2 pp. 175 - 192 Permanent link to this document: http://dx.doi.org/10.1108/01437720710747983 Downloaded on: 09-07-2012 References: This document contains references to 59 other documents To copy this document: firstname.lastname@example.org This document has been downloaded 2583 times since 2007. *
Users who downloaded this Article also downloaded: *
François Des Rosiers, Jean Dubé, Marius Thériault, (2011),"Do peer effects shape property values?", Journal of Property Investment & Finance, Vol. 29 Iss: 4 pp. 510 - 528 http://dx.doi.org/10.1108/14635781111150376 Laura C. Engel, John Holford, Helena Pimlott-Wilson, (2010),"Effectiveness, inequality and ethos in three English schools", International Journal of Sociology and Social Policy, Vol. 30 Iss: 3 pp. 140 - 154 http://dx.doi.org/10.1108/01443331011033337 Aryati Bakri, Peter Willett, (2011),"Computer science research in Malaysia: a bibliometric analysis", Aslib Proceedings, Vol. 63 Iss: 2 pp. 321 - 335 http://dx.doi.org/10.1108/00012531111135727
Access to this document was granted through an Emerald subscription provided by MANAGEMENT COLLEGE OF SOUTHERN AFRICA For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. *Related content and download information correct at time of download.
The current issue and full text archive of this journal is available at www.emeraldinsight.com/0143-7720.htm
Impact of ISO 9000 on organizational climate
Strategic change management experience of an Indian organization James Thomas Kunnanatt
Department of Business Administration, College of Business and Economics, United Arab Emirates University, Abu Dhabi, United Arab Emirates Abstract
Purpose – ISO 9000 yields visible and concrete beneﬁts to organizations in the form of sustained product quality, enhanced market image, increased customer satisfaction, and long-term proﬁtability. However, the derivative impact of ISO 9000 on the human side of the organization, especially its impact on the internal human environment, has been only scantily researched. The purpose of this study is to explore how the process of ISO 9000 implementation transforms the components of organizational climate, particularly the climate motives existing in an organization. Design/methodology/approach – ISO 9000 system was deemed as the independent variable that could induce changes in organizational climate, the dependent variable. Climate was measured both before and after the implementation of ISO 9000, using Pareek’s MAO-C instrument. Based on the scores obtained for the constituent climate motives, the patterns of organizational climate that prevailed in an organization both before and after ISO implementation were deciphered. Findings – Results reveal that as a result of...
Please join StudyMode to read the full document