Impact of Ict on the Performance of Banks. a Case Study of Barclays Bank Ghana

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  • Topic: Bank, Online banking, Banking
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  • Published : May 28, 2011
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impact of ict on the performance of banks. A case study of Barclays Bank Ghana Table of Content

Declarationi
AbstractII
Ackowledgement.............................................................................................................III Dedication.............................................................................................................................IV Table of Contentv

Preamble7

CHAPTER 1 OVERVIEW OF THE IMPACT OF ICT ON BANKS12
1.1 Electronic Banking……………………………………………………………………….....12 1.2 The Concept and definition of ICT.....................................................................................13 1.3 ICT in Banking Operations..................................................................................................16 1.4 Information and Communication Technology.................................................................17 1.5 Overview of the Use of ICT in Banks in Ghana................................................................20 1.6 Forms of ICT Innovations by Ghanaian Banks.................................................................24 1.6.1 Automated Teller Machines (ATMs).................................................................24 1.6.2 Telephone Banking...............................................................................................25 1.6.3 Personal Computer Banking...............................................................................26 1.6.4 Internet Banking...................................................... .............................................26 1.6.5 Branch Networking...............................................................................................27 1.6.6 Electronic Funds Transfer at Point of Sale (EFTPoS).......................................28

CHAPTER 2 REVIEW OF ARTICLES ON THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON THE PERFORMANCE OF BANKS..........29

CHAPTER 3 PROFILE OF BARCLAYS.................................................................................36 3.1 History and Development of Barclays...............................................................................36 3.2 vision.......................................................................................................................................37 3.3 Branches, Services and Products........................................................................................38 3.4 ICT in Barclays Bank............................................................................................................40 3.4.1 ICT Advancements in Barclays........................................................................40

3.4.2 The impact of ICT on the performance of Barclays Bank.............................43

CHAPTER 4 RESEARCH METHODOLOGY, DATA ANALYSIS, RESEARCH INVESTIGATION AND DISCUSSION OF FINDINGS..................................................46 4.1 Research Methodology........................................................................................................46 4.1.1Research Design...................................................................................................46 4.1.2 Population............................................................................................................46 4.1.3 Source of Data Collection...................................................................................46 4.1.4 Sample size and Sampling Procedure..............................................................47

4.1.5 Research Instrument............................................................................................47

4.1.6 Analysis and Presentation of Data....................................................................49

4.2 Presentation of...
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