Chapter 2

Chapter 2

Global E-Business: How Businesses Use Information Systems
Lecturer:

Richard Boateng, PhD.
• • Lecturer in Information Systems, University of Ghana Business School Executive Director, PearlRichards Foundation, Ghana

Email:

[e-mail]
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© 2010 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems

LEARNING OBJECTIVES

• Define and describe business processes and their relationship to information systems. • Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other.

• Explain how enterprise applications, collaboration and communication systems, and intranets improve organizational performance.

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© 2010 by Prentice Hall

WHAT IS AN

ORGANIZATION?

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© 2010 by Prentice Hall

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Organizations and Information Systems
What Is an Organization?

Technical Definition • Stable, formal social structure that takes resources from the environment and processes them to produce outputs Behavioral Definition • A collection of rights, privileges, obligations, and responsibilities that are delicately balanced over a period of time through conflict and conflict resolution
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Organizations and Information Systems
What Is an Organization?

A collection of individuals if left unattended will largely purse individual goals and objectives
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Organizations and Information Systems
Unique Features of Organizations

All organizations have different:
Organizational type Environments Goals Power Constituencies Function Leadership Tasks Technology Business models Business processes

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© 2010 by Prentice Hall

Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems

Business Processes and Information Systems

• Business processes:
• Workflows of material,