Banks of India and Bank
Project Report
On CUSTOMER SATISFACTION
CORPORATE GUIDE FACULTY GUIDE
Mr. Ravi Parmar Mr. Rajnish mallick
Relationship Manager Submitted in Partial Fulfillment of the requirement of
Post Graduate Diploma in management
Submitted By
Ankur Singh
PGDM-III, Semester
Batch- 2008-10
Roll no. 014908005 Centre for Management Technology
Knowledge Park I Gr. Noida
Acknowledgements
If words are considered to be signs of gratitude then let these words Convey the very same My sincere gratitude to ICICI BANK for providing me with an opportunity to work with BANK and giving necessary directions on doing this project to the best of my abilities. I am highly indebted to Mr.Remay Verma, Branch Manager and Mr. Ravi Parmar (RM) company project guide, who has provided me with the necessary information and also for the support extended out to me in the completion of this report and his valuable suggestion and comments on bringing out this report in the best way possible.
I also thank Prof. Anant Jyoti,(HOD of PGDM), who has sincerely supported me with the valuable insights into the completion of this project.
I am grateful to all faculty members of C-Mat and my friends who have helped me in the successful completion of this project.
| CONTENTS | | Sr. No. | Subject Covered | Page No. | 1 | Acknowledgements | 2 | 2 | Executive Summary | 4 | 3 | My Project Objective | 7 | 4 | Banking Structure in India | 8 | 5 | Introduction | 9 | 6 | History of Banking in India | 10 | 7 | Bank In India | 17 | 8 | Fact Files of Banks in India | 19 | 9 | Indian Banking Industries | 26 | 10 | ICICI Bank | 28 | 11 | ICICI Group | 33 | 12 | Technology used in ICICI Bank | 39
On CUSTOMER SATISFACTION
CORPORATE GUIDE FACULTY GUIDE
Mr. Ravi Parmar Mr. Rajnish mallick
Relationship Manager Submitted in Partial Fulfillment of the requirement of
Post Graduate Diploma in management
Submitted By
Ankur Singh
PGDM-III, Semester
Batch- 2008-10
Roll no. 014908005 Centre for Management Technology
Knowledge Park I Gr. Noida
Acknowledgements
If words are considered to be signs of gratitude then let these words Convey the very same My sincere gratitude to ICICI BANK for providing me with an opportunity to work with BANK and giving necessary directions on doing this project to the best of my abilities. I am highly indebted to Mr.Remay Verma, Branch Manager and Mr. Ravi Parmar (RM) company project guide, who has provided me with the necessary information and also for the support extended out to me in the completion of this report and his valuable suggestion and comments on bringing out this report in the best way possible.
I also thank Prof. Anant Jyoti,(HOD of PGDM), who has sincerely supported me with the valuable insights into the completion of this project.
I am grateful to all faculty members of C-Mat and my friends who have helped me in the successful completion of this project.
| CONTENTS | | Sr. No. | Subject Covered | Page No. | 1 | Acknowledgements | 2 | 2 | Executive Summary | 4 | 3 | My Project Objective | 7 | 4 | Banking Structure in India | 8 | 5 | Introduction | 9 | 6 | History of Banking in India | 10 | 7 | Bank In India | 17 | 8 | Fact Files of Banks in India | 19 | 9 | Indian Banking Industries | 26 | 10 | ICICI Bank | 28 | 11 | ICICI Group | 33 | 12 | Technology used in ICICI Bank | 39