Iam Admin Management Diploma in Business

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The Institute of Administrative Management Level 5 Diploma in Business and Administrative Management Candidate guidance

Group 2: Strategic administration of human resources, knowledge and change Assignment A

IMPORTANT NOTE:

When answering the assignment candidates must: • answer only one assignment per unit • show knowledge and understanding of the subject area • use analysis and evaluation in their answers • apply concepts and working practice through the use of relevant contemporary organisational examples.

Group 2: Strategic administration of human resources, knowledge and change Assignment A Task

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2012 IAM

IAM Level 5 Diploma in Business and Administrative Management

Assignment: A

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Group 2: Strategic administration of human resources, knowledge and change Assignment A Task Instructions for completing your assignment Your assignment must be based on your own working practice or on examples drawn from one or several organisations with which you are familiar. You must show knowledge and understanding of the syllabus for this unit, including the mandatory and recommended reading as well as the IAM study materials. Your assignment must address the learning outcomes, and include analysis and evaluation of the issues and topics you discuss. Task Examine the following scenario with a view to putting forward suggestions on how the company could develop and implement human resource (HR) strategies that could improve the HR function and organisational effectiveness. ABC Systems is a small but growing company within the IT sector. It has experienced growth in an innovative, expanding market. Despite the current difficult economic environment, it is anticipated that the company will continue to expand and it is currently considering establishing a new base in one of the new expanding countries within the EU. The company recognises that it not only needs to expand its market but also needs to increase its portfolio by offering a greater range of products and services in order to remain competitive. Up until now, ABC Systems has operated its human resource policies and procedures on an ad hoc, reactive basis with limited forward planning and strategic thinking. Its structure has evolved rather than being planned, a culture of ‘just in time’ has developed and leadership has become less influential in determining the effectiveness and direction of the company. In addition, the competition within the sector has intensified with new, smaller companies competing for business entering the market. Until recently, these issues had not adversely affected the business. However, within the past few months, the company has experienced the following human resource related difficulties that have impacted on performance: (Continued on next page)

2012 IAM

IAM Level 5 Diploma in Business and Administrative Management

Assignment: A

Version 1

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Group 2: Strategic administration of human resources, knowledge and change Assignment A Task Task (continued…) There has been an increase in: • Turnover and absenteeism, with a number of employees leaving within a relatively short period after the recruitment and selection process has been completed. There is evidence of employees being recruited without the application of formal assessment methods, along with a limited or no proper induction being carried out. • Mistakes and a reduction in quality and output, partly due to the pressure on employees to meet deadlines and the lack of an effective human resource development strategy, to ensure employees are competent to carry out their allocated tasks effectively. • Formal and informal complaints related to HR activities and processes, resulting in an increased number of disciplinary and grievance procedures being conducted. This has been compounded by a lack of effective communications and knowledge sharing, along with generally poor job satisfaction, resulting in a...
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