HONESTY TESTING AT CARTER CLEANING COMPANY
Jennifer and her father are considering methods for screening applicants for their dry cleaning business. In particular, the Carter management team is considering honesty tests, especially for employees who handle cash. What would be the advantages and disadvantages to Jennifer’s company of routinely administering honest tests to all its employees? Polygraph testing raises a large number of legal and moral issues; issues Carter Cleaning would best avoid. Use some of the available “paper and pencil” honesty tests may be a possibility. In general, these have been shown to be reasonably reliable and valid. They are still controversial. The costs associated with these tests may also make them prohibitive to a small operation like Jennifer’s. Specifically, what other screening techniques could the company use to screen out theft-prone employees? How exactly could these techniques be used? More thorough make background checks are a recommend technique to eliminate potential thieves. Some firms chose to contract this out to a private security agency (Cost may be an issue to Jennifer. However, the company can quickly check to see if savings from reduced theft would offset the cost of an outside agency. As part of the job preview, Carter must communicate that jobs in her company are worth keeping; dishonesty and theft will not be tolerated. Further company policies regarding theft should be clearly communicated to new and existing employees. How should her company terminate employees caught stealing and what kind of procedure should be set up for handling reference calls about these employees when they go to other companies looking for jobs? Terminating employees for theft should include the involvement of proper authorities and should only be done when there is absolute proof of the theft and who committed it. Such an action will also send a message to the other employees that you will not...
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