Health And Social Care Level 3 Unit 3 P3
Communication
Communication in simple terms is the act of transferring information from one place to another i.e. sender to a receiver, and can be carried out in many different ways. Based on the ideas and feelings of Carl Rogers, we need to establish a professional relationship based on core conditions.
Being genuine with the person
Total acceptance of the person Feeling and showing empathy towards the person
In order to put these conditions in practise, communication is essential.
Abraham Maslow, was a human physiologist, and studied the needs of each person at a point in their life. He concluded that all needs of humans could be arranged into a hierarchy. He felt that at a different point in time, humans would fulfil each level of …show more content…
It allows for us to understand the person we are communicating with clearly. In health and social care this is a very important factor. Before communicating with service users about their health or social care, it is essential that they have a full understanding, as a break down in understanding can cause a lot of distress and anxiety to the service user. It also allows for the career to think about that which they will say, before they say it. It is important that careers approach the service users with the most empathy as possible. Stage 2 of the process allows the communicator to ensure they are going to give the right message before they give it. It allows them to ensure the setting is appropriate, and that they are going to give the right means of communication, as well as the tone of voice and choice of words they will use are correct.
Mrs Hedges Case Study (M1)
In health and social care we have often have to break bad and unfavourable news to our service users. It is important that we approach with a sensitive attidue, and apply empathy at all times.
Daniel Goleman
"Emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth."
- Mayer & Salovey, 1997
Daniel Goleman felt that that when breaking bad news to someone, it is important to carry out the 5 Components of Emotional Intelligence.
Knowing your
Communication in simple terms is the act of transferring information from one place to another i.e. sender to a receiver, and can be carried out in many different ways. Based on the ideas and feelings of Carl Rogers, we need to establish a professional relationship based on core conditions.
Being genuine with the person
Total acceptance of the person Feeling and showing empathy towards the person
In order to put these conditions in practise, communication is essential.
Abraham Maslow, was a human physiologist, and studied the needs of each person at a point in their life. He concluded that all needs of humans could be arranged into a hierarchy. He felt that at a different point in time, humans would fulfil each level of …show more content…
It allows for us to understand the person we are communicating with clearly. In health and social care this is a very important factor. Before communicating with service users about their health or social care, it is essential that they have a full understanding, as a break down in understanding can cause a lot of distress and anxiety to the service user. It also allows for the career to think about that which they will say, before they say it. It is important that careers approach the service users with the most empathy as possible. Stage 2 of the process allows the communicator to ensure they are going to give the right message before they give it. It allows them to ensure the setting is appropriate, and that they are going to give the right means of communication, as well as the tone of voice and choice of words they will use are correct.
Mrs Hedges Case Study (M1)
In health and social care we have often have to break bad and unfavourable news to our service users. It is important that we approach with a sensitive attidue, and apply empathy at all times.
Daniel Goleman
"Emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth."
- Mayer & Salovey, 1997
Daniel Goleman felt that that when breaking bad news to someone, it is important to carry out the 5 Components of Emotional Intelligence.
Knowing your