He Repairing Jobs That Fail to Satisfy.

Topics: Motivation, Job satisfaction, Big Five personality traits Pages: 8 (2173 words) Published: April 20, 2013
1. Introduction

Analysis of the article, we have a certain understanding of the Repairing Jobs That fail to Satisfy. The report focuses on how DrainFlow can improve in three areas: job structure, incentive structure, and hiring practices. The main contents include an introduction to the problems DrainFlow is encountering, analyses of the current business, and recommendations on how DrainFlow can overcome these issues to foster a long-term competitive advantage. Goal and Recommendations

The goal of this proposal is to provide recommendations for a new job structure, a new incentive structure, and new hiring practices. The job structure recommendations will allow for more cross training between office workers and service providers. This will enrich all jobs at DrainFlow by adding different tasks, autonomy, and feedback. The new incentive structure will allow for flexible benefits and recognition. This is designed to motivate employees and improve customer service. Lastly, the new hiring practices will provide a repeatable solution for finding a cohesive set of new employees. 

2. Satisfaction

The job characteristics model offers such a framework. It identifies five primary job characteristics, interrelationship, and impact on employee productivity, motivation, and satisfaction. (Hakman, Lawler, 1994)

The present system of job design may be contribution to employee dissatisfaction; the most important reason is from the interrelationship, according the figure from the essay, we can know the lowest satisfaction parts are the interactions with the employees’ supervisor and the company asked them to do the work. Therefore, after our group analysis we think the important with employees’ dissatisfaction of reasons are the interactions and motivation problems. Frome the essay we know DrainFlow company’s employees working in four basic jobs categories, plumbers, plumber’s assistants, order processors, and bulling representatives.

That is a very good team to make the response with customer's demand, all the works division very clearly, through it customer can very quickly get the service from the company, and save a lot of time for the company. However, there has a big defect for this company. Employees lack of interaction, they just do the work what kind of work belong to them and do not care about other employees’ work, because the employees just want to finish the work and take the wages, the work’s wages are same no matter with the customers feel satisfaction or not. It is not very good for the company to development, so our group suggest add the rewards system to increase the employees’ motivation. For example when the employees after service if the customer feel dissatisfaction they can make a call to the DrainFlow Company which employees make them feel dissatisfaction. The company should record that, and when the employees take the wages, company can follow this record to give the rewards or punish to the employees. According this system the employees will have to motivation to better cooperation with co-workers and feel more satisfaction with works. 3. Data Analysis

Job Structure and Organizational Design

It is evident from the Original Survey that DrainFlow employees are not satisfied with their jobs

Research suggests that this could be a reason for concern. Job dissatisfaction can lead to higher absenteeism, job turnover and workplace deviance which can lead to decreased levels of productivity. Satisfied employees are more likely to talk positively about the organization, help others, and go beyond the normal expectations of their jobs. Therefore, increased employee satisfaction at DrainFlow can directly affect positive customer outcomes. Satisfied employees increase customer satisfaction and loyalty, which leads to repeat business. All DrainFlow employees work directly with the customer, so it is imperative that DrainFlow take measures to ensure both job satisfaction...
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