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The correct answer for each question is indicated by a . |
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Top of Form
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1 CORRECT| |
Manufacturability is a key issue in product design.|
| | A)| True|
| | B)| False|
| | | | |
Feedback: This is one reason operations personnel need to be involved in design decisions.| |
2 CORRECT| |
Modular design can be useful for mass customization.|
| | A)| True|
| | B)| False|
| | | | |
Feedback: Modules (e.g., computer assembly) enable high volume with customization.| |
3 INCORRECT| |
One cause of delayed differentiation is equipment breakdown.| | | A)| True|
| | B)| False|
| | | | |
Feedback: Delayed differentiation is a technique for mass customization.| |
4 CORRECT| |
Some products do not seem to go through life cycles.|
| | A)| True|
| | B)| False|
| | | | |
Feedback: An example is yellow wooden pencils.|
|
5 INCORRECT| |
Recycling and remanufacturing are basically the same.|
| | A)| True|
| | B)| False|
| | | | |
Feedback: Remanufacturing implies refurbishing and reselling a product; recycling implies reclaiming products for a different use (e.g., using paper to make cardboard).| |
6 INCORRECT| |
Service blueprints are very useful when constructing a service facility.| | | A)| True|
| | B)| False|
| | | | |
Feedback: They are useful for describe and analyze a proposed service.| |
7 INCORRECT| |
Early freezing of a product design can be an advantage of standardization.| | | A)| True|
| | B)| False|
| | | | |
Feedback: It can be a risk because of the difficulty in changing once it is in widespread use.| |
8 INCORRECT| |
Standardization and delayed differentiation are at the opposite ends of the product design spectrum.| | | A)| True|
| | B)| False|
| | | | |
Feedback: Delayed differentiation is a tactic used to customize standardized products.| |
9 CORRECT| |
Sustainability is becoming increasingly important in product and service design.| | | A)| True|
| | B)| False|
| | | | |
Feedback: Increasing environmental concerns are causes companies to incorporate environmental concerns into account in product and service design.| |
10 INCORRECT| |
Products usually have life cycles, but services usually do not.| | | A)| True|
| | B)| False|
| | | | |
Feedback: Life cycles are common for both.|
|
11 CORRECT| |
"Creeping featurism" can be both a source of competitive advantage and a source of production difficulty.| | | A)| True|
| | B)| False|
| | | | |
Feedback: More features make production more difficult due to increased complexity.| |
12 UNANSWERED| |
The Kano model illustrates that "wow" features can become "expected" features over time.| | | A)| True|
| | B)| False|
| | | | |
|
|
13 CORRECT| |
Serviceability is the capability of an organization to provide a service at an acceptable cost or profit.| | | A)| True|
| | B)| False|
| | | | |
|
|
14 CORRECT| |
The goal of life cycle assessment is to choose products and services that have the least environmental impact while still taking into account economic considerations.| | | A)| True|
| | B)| False|
| | | | |
|
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15 CORRECT| |
Which name is most closely associated with robust design?|
| | A)| Taguchi|
| | B)| Ford|
| | C)| Smith|
| | D)| McCaskey|
| | E)| McGinnis|
| | | | |
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16 INCORRECT| |
Which technique is associated with mass customization?|
| | A)| a moving assembly line|
| | B)| delayed differentiation|
| | C)| use of a product-process matrix|
| | D)| concurrent engineering|
| | E)| component commonality|
| | |...
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