Getting the Message Across

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Getting the Message Across


Organizational Theory and Behavior

Dr. Elgin

October 9, 2011

In my opinion, there is more than one problem at WCBA. One of the problems is that the students chosen to work at the radio station are not properly prepared to perform some of the duties. It’s clear that the students lack experience and training. Although the students appear to be enthusiastic about working at the radio station and eager to learn, they are given too much autonomy prior to gaining a certain level of experience to sufficiently execute what is expected of them. There should be a gradual progression into certain levels of responsibilities.

Another problem is that Anne Caldera, Program Manager, lacks leadership skills. I think that Ms. Caldera would benefit greatly from taking management classes or workshops to update and fine tune her management skills. She encounters a wide variety of challenges working with radio employees with differing levels of experience. To meet these challenges, she must use a wide range of management abilities. She must adapt her management style to accommodate each student and his/her duties.

A leadership model that would be very effective in this situation is the situational leadership model. According to Research and Markets Adds Report,

Situational Leadership is the most prevalent leadership approaches used in the world for over 50 years. Constantly updated and refined, based on client feedback and research, it is a powerful and pragmatic approach based upon a simple model of how and when to adapt behavior in order to produce optimal

I would advise Ann to change her management style if she wants to stop the same problems from occurring every year. As Gitomer (2011) writes:

The true measure of any leader is resilience. His or her ability to react based on past experience, attitude, and gut feelings, respond in real time to current...
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