University of Phoenix
Facilitator: Kevin Engle
August 20, 2012
The present memo describes the current state and design of a healthcare organization for providing strategic inputs to improve organization performance in treatment of patients and operational efficiency of medical process.
St. John Hospital provides the best services applied in a healthcare organization for concerned population. St John Hospital serves the community surrounding the near-by areas of the healthcare organization. The service operation in the hospital deals with acute disease. There are more than 600 beds available for the patient. This is the only academic institute available in the area for rural population. The population of the area is around 300,000 people.
St. John Hospital has mix of centralized and decentralized organization design. The centralized design of my healthcare organization follows the hierarchical structure and single policy to govern the process of management, finance, marketing and legal concerns. The decentralized design of St John Hospital revolves around the patient care and medical services. Decentralization provides each unit the autonomy in exercising the process of medical care for the best possible treatment of patient as well as freedom to employee in managing their activities.
The services of St John Hospital are available to each habitat of the district. Medical facilities deal with acute health issues of people. The Hospital also serves patients requiring surgery for curing the illness along with post-care treatment for complete healing.
The primary needs and expectations of patients revolve around easy accessibility at St. John Hospital for in-patient and out-patient service. Medical emergencies remain available round the clock for treating the injured or severely ill patients. Patients want the best possible treatment for acute disease, surgery, and various illnesses. Specialist doctors,...