Darron L. Ponds
MKTG 538 (Marketing Management)
Bowie State University
Dr. Matthew Uzukwu, Professor
Date Submitted: May 9. 2012
Marketing is the activity and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. Marketing as it applies to Bowie State University plays an integral part in the longstanding tradition and the growth of the university. In order to fully understand marketing you have to be aware that the ability to adapt and change is a major part of grasping and successfully competing in this global marketing society. Accountability in marketing is more important than ever today due to the tight economic restraints and an ever evolving society. Bowie State University realizes that they cannot spend large amounts of money on unproductive marketing campaigns, but in order to be successful an effective marketing plan must be in place. Bowie State University goal should be to create a strategic marketing plan that will have a measurable impact on obtaining and maintaining student enrollment at a minimal cost. There are critical marketing concepts such as relationship marketing, integrated marketing, internal marketing, interactive marketing and market adaptation that all play an important role, not only in society, but also in the development and success of Bowie State University and any other entity or corporation.
Relationship marketing is a type of marketing that puts an emphasis on consumer satisfaction and retention. It focuses on the longstanding relationship with the consumer rather than the prominent focus on an immediate sales transaction. With the growth of the internet in the past two decades, relationship marketing has continued to evolve and move forward as technology opens more collaborative and social communication channels. Relationship marketing extends to include inbound marketing efforts, public relations, social media and application development. The overall goals of relationship marketing are to discover, attract and win new clients, take care of and retain those the company already has, attract former clients back into the fold, and decrease the costs of marketing and client service. Retention is a major factor in relationship marketing and to the demise of Bowie State University. The implementation of random surveys to current students is an excellent tool used to measure customer/student satisfaction of the university as a whole. In addition to, there must be some interactive relationship building with future students in whom they are attempting to acquire and retain. I have noticed as new student to the campus of Bowie State that the university doesn’t place enough emphasis on customer satisfaction, because I have been enrolled for two semesters and nobody in the student affairs/customer relations has inquired to my satisfaction. I have definitely been pondering the idea of accepting some of the other offers provided for the MBA program. I am huge on excellent customer as I have personally worked in that area for many years and I understand the importance of retention to the success of one’s business. Bowie State desperately needs to re-direct some resources in that area to decrease the retention rate and increase student morale, and also to attract new clients to the campus. Relationship marketing is a concept not only intended for current students, but also for potential staff and faculty that the university is attempting to acquire.
Integrated marketing happens when the marketer devises marketing activities and assembles market-programs to create, communicate, and deliver value for consumers such that “the whole is greater than the sum of its part.” All company communications must be integrated, meaning...