final operation
Operation Assignment Name: HongYu Qiao ID: B332898
The operation network of Tesco in UK are the largest within the Group, with over 3300 stores and 310,000 colleagues. Tesco has been trying to build a better supermarket in the UK and deliver the things that matter to their customers—great service, range, quality and great value.The key factors for Tesco to success include staffs, goods, delivery, layout, price and quality. For example,Tesco will invite over 1000 their customers come and try their new products and services every year. In the process of consulting customers face by face, Tesco is enable to receive feedbacks immediately and advices to improve their insufficiency.
1.1 The Operation of Tesco
A. Facilities
Facilities include the location, size and focus of operation resources. Where the production facilities should be located, the size of the facility, goods and services should be produced at the each location, and to what market each facility should serve these decisions are taken in this category. The Tesco I described is located in loughborough. There are lots of facilities placing inside and outside Tesco. E.g. phone shop,coffee shop etc. There are two graphs showing how many facilities nearby Tesco or in the Tesco can be used. Except of products facilities, the facilities service of Tesco is also brilliant. In the real store, there are plenty of staffs through the aisle where you can easily find and provide informations about any products to make customers find their goods quickly and conveniently. And there are some tutorial words above the area to explain what are sold in this area which makes customers can locate their goods as soon as possible.
B. Process
Tesco conduct continuous process. It handles its customers in a fast manner when they are purchasing items in the front of cashier desks day to day. It also provides online service that enables
The operation network of Tesco in UK are the largest within the Group, with over 3300 stores and 310,000 colleagues. Tesco has been trying to build a better supermarket in the UK and deliver the things that matter to their customers—great service, range, quality and great value.The key factors for Tesco to success include staffs, goods, delivery, layout, price and quality. For example,Tesco will invite over 1000 their customers come and try their new products and services every year. In the process of consulting customers face by face, Tesco is enable to receive feedbacks immediately and advices to improve their insufficiency.
1.1 The Operation of Tesco
A. Facilities
Facilities include the location, size and focus of operation resources. Where the production facilities should be located, the size of the facility, goods and services should be produced at the each location, and to what market each facility should serve these decisions are taken in this category. The Tesco I described is located in loughborough. There are lots of facilities placing inside and outside Tesco. E.g. phone shop,coffee shop etc. There are two graphs showing how many facilities nearby Tesco or in the Tesco can be used. Except of products facilities, the facilities service of Tesco is also brilliant. In the real store, there are plenty of staffs through the aisle where you can easily find and provide informations about any products to make customers find their goods quickly and conveniently. And there are some tutorial words above the area to explain what are sold in this area which makes customers can locate their goods as soon as possible.
B. Process
Tesco conduct continuous process. It handles its customers in a fast manner when they are purchasing items in the front of cashier desks day to day. It also provides online service that enables