Preview

File

Satisfactory Essays
Open Document
Open Document
1469 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
File
|For Office Use: | |
|Grade for Assignment | |

Written Analysis and Communication

Individual Assignment No 2

Case Analysis Report on

‘The Quality Improvement Customers Didn’t Want’

Submitted by

Mitul Jayendrabhai Shah

Roll no- 121224

MBA FT – SECTION B

Institute of Management – Nirma University

14TH August 2012

EXECUTIVE SUMMARY

Quality Care is a US based reputed Health Maintenance Organization (HMO). Allan Moulter, CEO of Quality Care is in dilemma to install computerized system or not because of the uncertain behaviour of customers.

The objectives are to retain existing customers, to maintain customers’ satisfaction and to improve service quality.

The alternatives are to implement the new system or not to implement the system or implement the system parallel to current manual system.

The decision is to implement computerized system parallel to manual system initially. If customers accept the new system, Quality Care can go for fully computerized automated system.

WORD COUNT - 99

SITUATIONAL ANALYSIS

Quality Care is Health Maintenance Organization (HMO) based in US. After Health Care One and Medicenters, it is 3rd player in the region (Refer exhibit no.1).

Allan Moulter is the CEO of the Quality Care for nine years. Jack Zadow, a consultant presented requirements for computerized system which made Allan think whether he should implement automation or not. HealthCare One, number one player in region has already begun using computerized reception system and the number Two player – MediCenters is also planning to install similar system by January. As per new system, members can directly go to a computer and slide their identification card through. Computer will ask set of
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Good Essays

    Hlth430 Unit 4 Project 1
    • 764 Words
    • 4 Pages

    Hlth430 Unit 4 Project 1

    There are a number of business challenges in healthcare such as service quality, safety, rising costs, a severe shortage of skilled staff in order to meet the needs of patients with a complex burden of illness. To meet the challenges in front of us, will require a shift from acute care to more preventive and long-term chronic care management. This new care model must be supported by interoperable health information technology and a more patient-centric care system. www.cisco.com/web/strategy/docs/healthcare/07CS1034_HC_Whitepaper_r5.pdf…

    • 764 Words
    • 4 Pages
    Good Essays
    Read More
  • Better Essays

    Information System Briefing Hcs/483
    • 850 Words
    • 4 Pages

    Information System Briefing Hcs/483

    In order to begin to select and acquire an information system a project steering committee will need to be chosen to oversee the project. A Project manager will be appointed to lead the committee. The team will be responsible for determining the process of implementation and conduct research in regards to which type of information system best suits the organization’s needs. All health care processes within the organization must be identified and standards must be set for each of them. The committee will also define the projects objectives and determine the scope of analysis needed to evaluate the organization’s system requirements. The marketplace should be screened and vendors should be evaluated. Once the system goals have been identified the committee will prioritize those goals. A request for information form will need to be created and distributed. Options should be examined to choose which method of acquiring the system would be best, an application service provider, or to build an in-house system by contracting a system developer. The organization should receive proposals from the analysis of vendors; they will need to be evaluated. Evaluation criteria will be identified in order to hold vendor demonstrations, visit…

    • 850 Words
    • 4 Pages
    Better Essays
    Read More
  • Good Essays

    Summary: The Health Quality Model
    • 346 Words
    • 2 Pages

    Summary: The Health Quality Model

    The health quality model is major reason create measurement benchmarks in healthcare industry products, departments and providers. Theses organizations work aligned with health systems quality. Using the clinical data is able to compile a National Committee for Quality Assurance.…

    • 346 Words
    • 2 Pages
    Good Essays
    Read More
  • Good Essays

    Information System Briefing Case Study
    • 763 Words
    • 4 Pages

    Information System Briefing Case Study

    The healthcare system will adhere to the written unchanging realm of healthcare technology and apply to the implementation. The organization will succeed if the goals are set properly. Each stakeholder plays an important role in the acquisition and selection of process through the committee known as steering committee. The steering committees consist of non-IT stakeholders for clinical project in the system acquisition and should create better jobs functions in the organization. The role of the steering committee in collaboration of various users will ensure the proper implementation of the information…

    • 763 Words
    • 4 Pages
    Good Essays
    Read More
  • Good Essays

    HRSA Clinical Quality Toolkit Analysis
    • 826 Words
    • 4 Pages

    HRSA Clinical Quality Toolkit Analysis

    The National Quality Strategy promotes quality health care in which the needs of patients, families, and communities guide the actions of all those who deliver and pay for care. This report incorporates the evidence-based results of the latest research and scientific advances in clinical medicine, public health, and health care delivery.…

    • 826 Words
    • 4 Pages
    Good Essays
    Read More
  • Powerful Essays

    Hcs 451 Risk And Quality Management Assessment
    • 1490 Words
    • 6 Pages

    Hcs 451 Risk And Quality Management Assessment

    Risk management programs were developed to help the organization prevent risk and loss of revenue. Quality management ensures that an organization, product or service is consistent. Managed care, often seen primarily as a cost cutting initiative struggles to prove to the community at large that managing quality is as important as managing costs of healthcare. In managed care organization below are the main responsible and function of quality improvement ("Managed Care and Quality Management",…

    • 1490 Words
    • 6 Pages
    Powerful Essays
    Read More
  • Better Essays

    Assessment Summary of Risk and Quality Management
    • 2048 Words
    • 9 Pages

    Assessment Summary of Risk and Quality Management

    When a group of individuals get together to talk about the health care industries they automatically think of hospitals and it is the first thing that the group thinks of. The hospitals use quality management to accomplish the long and short term goals that will improve the patient’s safety and the quality of care a patient receives. There are different program titles that represent quality improvement. There are a lot of different concepts, policies, and factors that a place needs to have for a successful organization. I will be talking about them within my paper.…

    • 2048 Words
    • 9 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    File
    • 489 Words
    • 2 Pages

    File

    In the film “Mao’s last dancer”, by Bruce Beresford, shows that the film is essentially about hardship and the obstacles Li had to overcome in order to become successful. Throughout the film, Li shows that the obstacles he had to overcome were his background, adaptation to America and his relationship between Liz.…

    • 489 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Powerful Essays

    Nursing Informatics Paper
    • 2015 Words
    • 9 Pages

    Nursing Informatics Paper

    Before a healthcare provider sees a patient, they need to know the patient’s medical background. The providers need to see the patient’s laboratory results, medications, previous illnesses, and any prior surgical procedures. Researching this information takes time, thus spending time with the patient is limited. A computerized management system will help eliminate the prolonged time wasted in searching for patient data. Increasing Quality of Care. The computerized management systems…

    • 2015 Words
    • 9 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Quality Improvement Presentation Paper
    • 2116 Words
    • 9 Pages

    Quality Improvement Presentation Paper

    A Quality Improvement Plan is the foundation for quality care for the Bon Secours Health System. It is essential for the QI agenda be outlined to reflect how QI will advance quality care for Bon Secours. Innovation in quality care processes needs to be reflected in all areas of the spectrum. It is important to recognize that all stakeholders involved with the organization have diverse viewpoints of how quality care should be delivered and how those improvements should be developed. Patients and those who provide direct care have the strongest voice in ways to improve quality care.…

    • 2116 Words
    • 9 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    Patient Centered Care Essay
    • 622 Words
    • 3 Pages

    Patient Centered Care Essay

    Patient’s depend on healthcare in a wide range of dynamic environments. Patient centered care is identified through professional quality measures known as continuous quality improvement (CQI) to validate patient satisfaction. The Joint commission and IOM (Institute Of Medicine) evaluate intuitions quality measures reflected from patient evaluations.…

    • 622 Words
    • 3 Pages
    Satisfactory Essays
    Read More
  • Better Essays

    Transition: Long Term Care
    • 1098 Words
    • 5 Pages

    Transition: Long Term Care

    Quality with healthcare can be defined as “a judgment about the goodness of both technical care and the management of the interpersonal exchanges between a client and practitioner” (Donabedian, 1991).…

    • 1098 Words
    • 5 Pages
    Better Essays
    Read More
  • Good Essays

    Evidence-Based Mental Health
    • 1406 Words
    • 6 Pages

    Evidence-Based Mental Health

    The QI system support is most apparent within the VHA, which developed an infrastructure to manage quality using a system- wide performance measurement based on administrative data and patient satisfaction data. The VHA has also undertaken the Mental Health Quality Enhancement Research Initiative (MH-QUERI), which supports ongoing QI programs to improve outcomes for patients and improve the delivery of clinical services for mental health (Burnam et. al, 2009). Studies of QI efforts have found that patient care in the VHA is better, relative to community-based care.…

    • 1406 Words
    • 6 Pages
    Good Essays
    Read More
  • Good Essays

    Quality Improvement In Healthcare
    • 522 Words
    • 3 Pages

    Quality Improvement In Healthcare

    Quality improvement among the healthcare industry is needed on a continuous basis. Staying familiar with the different trends and changes in policies is imperative for all health care organizations. Prior to any quality improvement a review and analysis of the current process is needed to determine whether or not additional adjustments are necessary. Once the areas of concern are identified a course of action plan needs to be executed. Along with process improvement quality improvement is needed in regards to patient care as well. Offering health trackers online, nurse lines for medical advice after hours, or even the ability to schedule appointments via the web. Next, I will review organizations that have contributed to reviewing the quality in healthcare organizations.…

    • 522 Words
    • 3 Pages
    Good Essays
    Read More
  • Powerful Essays

    Present Trade Relations between India and Ethiopia
    • 5124 Words
    • 21 Pages

    Present Trade Relations between India and Ethiopia

    We, Gajjar Jainish, Barot Nirmalkumar, Tapariya Kuldip, Dabhi Vishal, Bhadaraka Vipul, Modi Arjun . hereby declare that the report for Global/ Country Study Report entitled “Present Trade Relation Between India and Ethiopia” in Ethiopia is a result of our own work and our indebtedness to other work publications, references, if any, have been duly acknowledged.…

    • 5124 Words
    • 21 Pages
    Powerful Essays
    Read More

Related Topics