Facilities management is one of the fastest growing professions in the UK. Facilities managers are responsible for many of the buildings and services which support businesses and other types of organisation.
"A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, processes and technology." Another broader definition provided by IFMA is: "The practice or coordinating the physical workplace with the people and work of the organization; integrates the principles of business administration, architecture, and the behavioural and engineering sciences." The British Institute of Facilities Management has formally adopted the CEN definition but also offers a slightly simpler description: "Facilities management is the integration of multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace". RESPONSIBILITY German legislation dictates that the person responsible for the operation of technical systems must establish preventive processes and management systems on the basis of the health & safety regulations (Arbeitsschutzgesetz) and the operational safety regulations (Betriebssicherheitsverordnung).The risk is substantial as breaches of organizational duty result in legal penalties.
To deliver the high quality facilities management services to the employees and tenants in order to enable the client to carry out their business activity in a safe, comfortable and cost effective environment Key Responsibilities:
• Represent the client and ensure all new tenants are introduced into the building and aware of all site procedures and operating methods. • Ensure the tenants expectations are met to enable them to concentrate on their core business • Deliver facilities services to agreed SLA’s, (utilizing REMS BOM and KPI’s) • Responsibility for the delivery of quality driven, customer centred facilities management services to fully support the businesses within the building. • Establishment and management of capital and revenue expenditure budgets for facilities management services within the client business. • Responsibility for ensuring compliance with all corporate and local facilities management related standards and legislation within the client business. • Ensure a timely delivery of the projects (both maintenance and construction) through the effective co-operation with the moves team and project management team within the client business • Responsibility for the management of maintenance related issues in the following areas, either in-house or by involving the outsourced contractors: • Engineering maintenance
• Building maintenance
• Cleaning / housekeeping
• Space planning
• Construction / refurbishment
• Move management
• Health & Safety
• Customer Service Desk
• Responsibility for the delivery of quality driven, customer centred facilities management services to fully support the business operating within the client sites. • Establishment and management of capital and revenue expenditure budgets for facilities management services within the client estate. • Responsibility for ensuring conformance to all corporate and local facilities management related standards and legislation within the client estate • Responsibility for the management of all aspects of outsourced resources, including contract negotiation, financial and quality performance, employed in the operation of facilities management services. • Ensuring all agreed services are delivered to high standards and within the agreed SLAs. • Regular liaison meetings with tenant representatives to ensure satisfaction in service. • Prompt corrective action where necessary whilst...
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