Facilitate Learning Session

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Facilitate Learning Session

Training Activity Matrix

|Training Activity |Trainee |Facilities/Tools and |Venue |Date & Time |Remarks | | | |Equipment | | | | | | | |(Workstation/ Area) | | | |Prayer |  |Front Office  |  | |  | | | | |  | | | | | | | |June 18, 2012 | | | | | | |8:00 AM to 8:30 | | | | | | |AM | | |Recap of Activities | | | | |  | |Unfreezing Activities |All trainees  | | | |  | | | | |Practical | | | | | | |Work Area | | | |Feedback of Training |  | |  | |  | | |  | |  |  |  | |Rejoinder/Motivation |  | |  |  |  | |Record complete customer details |AbuyaborHeidi |Computer, Telephone, |Practical |  |Competent | |accurately | |Logbook, Ballpen |Work Area |June 18, 2012 | | | | | | |8:30 AM to 9:00 | | | | | | |AM | | | |  | | |  | | | |Sanchez |Computer, Telephone, |Practical |June 18, 2012 |Incomplete | |Check customer profile or history |Jessica |Logbook, Ballpen |Work Area |9:00 AM to 9:30 | | | | | |  |AM | | |  |  | | |  | | |  |  | | |  | | |  |  | | |  | | | Record special requests clearly |Garcia, Carlos...
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