The purpose of this report is to inform airline executives about the external forces affecting their industry and what they can do to keep up with the changing business atmosphere. The terrorist attacks of 9/11 had a grueling effect on the economy, and while most industries are almost back to their pre-9/11 financial status, the airline industry is lucky to break-even. This report will explain three leading trends that are forcing the airline industry to re-think their stance on strategic planning.
The first trend discussed will illustrate the effect that online booking has had on the way airlines do business. The second trend will describe how obesity has caused new standards to be set within the industry. The final trend will explain how the demand for business-related travel has been decreased from the use of new technologies. This paper will close with a brief synopsis of the most relevant trend to the industrythe decrease in business travel due to new technologies. DESCRIPTION
The following portion of this report will describe each of the three trends and contain information to support the claim. Continue reading for further explanation of the trends. Online Booking
Online booking is becoming more popular, especially in a country where over 50% of its households are connected to the internet (U.S. Department of Commerce 2001). (See Appendix; Graph 1) Americans want things "NOW!" not ten minutes from now. The quicker the service, the more satisfied the customer will become. Various online travel agencies, such as Orbit and Travelocity, give consumers the ability to compare different travel options, all without leaving the comfort of their home. In 2003, 35 million Americans went online to book travel reservations, a 17% increase since 2002 (U.S. News 2004). Currently one-third of all internet-related transactions involve making travel arrangements (The Times 2004). Obesity
Americans today are heavier than ever, and despite increased health awareness, the obesity epidemic is not slowing down. (See Appendix; Graph 2) Currently two-thirds of Americans are considered to be overweight (New Zealand Management 2004). According to the last U.S. Census, the current population of the U.S. is 281 million. When mixing those details together you can acquire an interesting fact; approximately 185,460,000 Americans are overweight (McKee 2003). In 1991, only 12% of Americans were considered to be obese; since then that percentage has risen to 26% (Lollis 2002). For someone to classify as overweight, the person has to have a Body Mass Index over 25; to be obese a person has to have a Body Mass Index over 30 (American Obesity Association 2004). Decline in Business Travel
Since the 9/11 terrorist attacks, the U.S. economy has been in a struggle to recover from the damage that was caused. Corporations, in particular, took action by cutting their travel budgets in order to save money. The budget-cutting forced them to become much more cost-conscious, prompting them to look for other means of meeting instead of traveling. The way that corporations are dealing with this is by taking advantage of the new technologies that are available, such as videoconferencing. Another popular technology that is catching on is web casting--the transmission of audio and video to personal computers via the Internet (Caplan 2001). Frost and Sullivan, a consulting firm that specializes in high technology, estimated that in 2003, the web casting business would see revenues of up to $533 million (Lollis 2003). One U.S. corporation has already eliminated 20-70% of air travel due to new technologies such as videoconferencing (Hughes 1993). Also, videoconferencing could replace 13-23% of business-related travel by 2010. ANALYSIS
This section of the report will discuss how each trend mentioned will affect the airline industry. It will also entertain ideas of what airlines can do to keep up with those currents trends....