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Exploring Marketing with Delta Airlines as a Case Study

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Exploring Marketing with Delta Airlines as a Case Study
Title of essay: Exploring Marketing with Delta Airlines as a Case Study

Tedlow, Richard S. believes that the history of consumer product marketing in the
United States can be divided into three phrases.1 The history of marketing will aid us in understanding the business world today and is thus useful in this essay to explore this in brief before embarking on studying Delta Airlines as a case study to approach the topic of marketing, in the context of the U.S Airline Industry.
Phrase 1 is that of fragmentation and this is purely due to logistics reasons, rather than the result of any marketing strategy. This results in transportation of bulky goods from one region to another being relatively expensive and for a consumer product to achieve national distribution, a favorable ratio of weight and bulk to value is required.
This phrase happened before the 1880s and the market size is restricted due to a lack of information, and it is characterized by a high margin and low volume.
The second phrase of unification is the rise of mass marketing, with high volume and a low margin, which is the direct opposite of the first phrase of fragmentation. The development of this phrase is possible due to firstly, the development of the railroad and the telegraph and secondly, innovations in manufacturing technology. All the above innovations led to a more effective transportation and communication network that lowered the cost of mass marketing products by significant percentages. There is a rise of standardization with advances in manufacturing technology, and it is now possible to produce in great volumes and also, in small packages.
Phrase Two occurred in the period 1880s to 1950s, and during this period, brand marketing and management grew in importance. Manufacturers attempt to transform the name of his product into a kind of supername – a brand.2 The products of this phrase not only aimed at national distribution, but also strived to attract all



Bibliography: Star, Nancy J. Davis, Christopher H. Lovelock and Benson P. Shapiro, editors, Problems in Marketing, (New York:McGrawHill, 1977): 191-213 Flint, Perry, "Being last is not always the worst thing," Air Transport World, Volume 36, Issue 9 (Cleveland, September 1999): 68-69 Hanlon, Pat, Global airlines : competition in a transnational industry, (Oxford : Butterworth Heinemann , 1996). J. Paul Peter and Donnelly, James H., Marketing Management : knowledge and skills : text, analysis, cases, plans (Homewood, IL : Irwin , 1992). Jones, Patricia and Kahaner, Larry, Say it and live it: 50 corporate mission statements that hit the mark (New York : Doubleday , 1995) King, Julia and Wallace Bob, "Corporate standards are key to Delta plan," Computerworld, Volume 33, Issue 24 (Framingham, June 1999):16 Shaw, Stephen, Airline Marketing and Management, (Malabar : Krieger , 1988, c1985). Management Press, Institute of Industrial Engineers , 1993). (New York: Basic Books, 1990). and fall of mass marketing (London ; New York : Routledge , 1993): 8-35. practices in customer service (New York, N.Y. : AMACOM, 1998): 109-118

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